Customer Success Manager, Financial Services - AlphaSense Oy - Remote - Global
Customer Success Manager
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Job Description
The Customer Success Manager will join a team of trusted partners alongside their Account Manager, working closely with newly onboarded and existing clients to demonstrate the full value of our platform, develop strong client engagement, drive successful renewals and contribute to growth across dedicated accounts. They are natural problem-solvers, storytellers and product experts who thrive on helping customers make better and faster decisions. The role involves engaging directly with clients, understanding their workflows, challenges, and goals, and bridging the gap between our technology and their needs in the financial sector, including Asset Management, Investment Banking, Private Equity/Venture Capital, and Hedge Funds. Responsibilities include partnering with GTM teams to drive outcomes, leveraging data insights, building use cases, maintaining client relationships, and contributing to product development. The ideal candidate has 2+ years of experience in financial services or supporting financial clients in fintech/SaaS, with a passion for AI in finance, strong presentation skills, and a proactive, client-centric approach.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 148 |
| Helsinki, Finland | 17 |
| London, UK | 2 |
| Singapore | 2 |
| New York, USA | 2 |
| Bangalore, India | 1 |
| Remote - Finland | 1 |
| Remote | 1 |
| New York, United States | 1 |
| Role type | Active listings |
|---|---|
| Software Engineer | 27 |
| Product Manager | 5 |
| Human Resources Specialist | 5 |
| Account Manager | 5 |
| Compliance Analyst | 5 |
| Customer Success Manager | 4 |
| Account Executive | 4 |
| Principal Software Engineer | 3 |
| Product Designer | 3 |
| Analyst Development Representative | 3 |
| Sales Development Representative | 3 |
| AI Platform Engineer | 3 |
| Network Engineer | 3 |
| Channel and Customer Research Associate | 3 |
| Data Scientist | 2 |
| Principal Design Engineer | 2 |
| Customer & Product Support Analyst | 2 |
| Design Engineer | 2 |
| Head of Developer Experience | 2 |
| Enterprise Account Executive | 2 |
| Operations Manager | 2 |
| Manager | 2 |
| Sector Lead | 2 |
| Sales Development Manager | 2 |
| Senior Manager | 2 |
| Associate Account Executive | 2 |
| Customer Support Specialist | 2 |
| Motion Designer | 1 |
| Deal Desk Analyst | 1 |
| Sales Operations Analyst | 1 |
| Account Director | 1 |
| Tax Associate | 1 |
| Senior Commercial Counsel | 1 |
| Senior Engineer | 1 |
| Pre-Sales Manager | 1 |
| Product Security | 1 |
| Analytics Engineer | 1 |
| Researcher | 1 |
| Talent Acquisition Partner | 1 |
| Strategic Account Executive | 1 |
| Solutions Marketing Manager | 1 |
| Implementation Consultant | 1 |
| Equity Research | 1 |
| Content Analyst | 1 |
| Product Analyst | 1 |
| People Business Partner | 1 |
| Product Platforms Engineer | 1 |
| Human Resources | 1 |
| Senior Technical Program Manager | 1 |
| Core Developer Experience Engineer | 1 |
| Business Applications Security | 1 |
| Strategic Sales Manager | 1 |
| Customer Education Manager | 1 |
| Strategic Account Leader | 1 |
| Solutions Consultant | 1 |
| Pre-Sales Consultant | 1 |
| Team Leader | 1 |
| Marketing AI & Transformation Strategy Lead | 1 |
| Customer Support Analyst | 1 |
| Deal Desk Contracting Manager | 1 |
| Audio Visual Engineer | 1 |
| Talent Community Member | 1 |
| Payroll Director | 1 |
| Embedded Client Platform Engineer | 1 |
| Analyst Development | 1 |
| Director of AI Governance and Security | 1 |
| Revenue Operations Manager | 1 |
| Client Research Manager | 1 |
| Compliance Surveillance Analyst | 1 |
| Site Reliability Engineer | 1 |
| Sales Enablement | 1 |
| Channel and Customer Research Sector Lead | 1 |
| Head of Strategic Alliances | 1 |
| Account Management | 1 |
| People Operations Coordinator | 1 |
| Revenue Accounting | 1 |
| Equity Research Associate | 1 |
| Director of Global Real Estate and Workplace Experience | 1 |
| Head of Broker Relations | 1 |
| Growth Marketing Manager | 1 |
| Data Analyst | 1 |
| Program Management | 1 |
| IT Support Analyst | 1 |
| Strategic Finance Manager | 1 |
| Content Support Analyst | 1 |
| Analyst | 1 |
| Market Intelligence Software Engineer | 1 |
| Cloud Reliability and Recovery Engineer | 1 |
| Executive Assistant | 1 |
| Marketing Analyst | 1 |
| Program Manager | 1 |
| Staff Engineer | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 129 |
| Senior | 7 |
| Manager | 3 |
AlphaSense Oy appears in 175 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Remote - Global, Helsinki, Finland, and London, UK.
About
Includes details from the Finnish Trade Register.
Osakeyhtiö
Computer programming activities
Financial Overview (2024)
AlphaSense Oy was profitable in 2024 with revenue of €28.2M and a profit margin of 0.5%.
Data shown is based on historical job postings from our database.
