Vuokravalvoja - Helsingin kaupungin asunnot Oy - Helsinki, Finland

We are currently hiring a rent supervisor for our customer service and communications department for a permanent position. The rent supervisor is responsible for monitoring rent and customer invoicing, as well as debt collection, both voluntary and legal. Tasks include customer service related to rent payments and invoicing, as well as drafting and monitoring payment agreements. Additionally, the rent supervisor maintains the rent ledger and collaborates closely with customers, other stakeholders, and authorities. We require the candidate to have suitable, preferably commercial education, good IT skills, excellent written and spoken Finnish, and good written and spoken English skills; additional language skills are an advantage. You should have an excellent customer service attitude and interaction skills, be cooperative and responsible, and eager to learn. Knowledge or experience in real estate, debt collection, or financial administration is an advantage. As a rent supervisor, you play an important role in ensuring the continuity of housing and preventing debt accumulation – your work directly impacts people's lives. We offer a diverse and challenging job with opportunities for professional development. Our benefits include a company bike benefit, lunch, sports, culture, and commuting benefits. We work with a hybrid work model and have flexible working hours. Salary and other employment terms are determined according to the General Collective Agreement for the Business Sector of the Confederation of Finnish Industries (EK). The minimum base salary for a starting employee in this position is €2,680.00/month. Experience pay is also provided if the employee has at least 5 years of relevant work experience, amounting to 5% per 5 years of experience and 10% per 10 years. For more information about the position, contact the Rent Control Manager Hedvig Maisalu: hedvig.maisalu(at)hekaoy.fi or phone 09-5767 3635. Start date is negotiable. We process applications during the application period, so please apply as soon as possible, but no later than June 30, 2026. Submit your application via the "Apply for the position" link. Helsingin kaupungin asunnot Oy (Heka) is a company owned by the City of Helsinki. Heka is Finland's largest housing landlord with approximately 55,000 subsidized rental apartments in Helsinki. About 15 percent of Helsinki residents live in Heka apartments. Nearly 700 housing professionals work at Heka. The largest employee groups are property maintenance and cleaning. Heka is a smoke-free workplace. We value diversity in our work community and promote equality systematically and purposefully. We encourage applicants from various backgrounds to apply. Learn more about Heka at www.hekaoy.fi.