
Lead Technical Account Manager
Senior tech account lead for public sector at a remote US-based SaaS company.
About Truv: Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access. About the Job: We are seeking a Lead Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment. What You’ll Do: Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
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Estimated from 1 comparable listing
- Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
- Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.
- Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
- Create and deliver training programs for customer teams.
- Proactively identify and resolve technical challenges before they impact customer satisfaction.
- Conduct review sessions and health checks to ensure optimal platform utilization.
- Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
- Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
- Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.
| Location | Active listings |
|---|---|
| Remote - Global | 5 |
| Miami, United States | 1 |
| Role type | Active listings |
|---|---|
| Lead Product Manager | 2 |
| Technical Support Engineer | 1 |
| Partnerships Manager | 1 |
| Account Executive | 1 |
| Role level | Active listings |
|---|---|
| Senior | 5 |
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