Senior Cloud Engineer – Networking: AWS - IFS - Remote - Global

The Senior Cloud Engineer - Networking is responsible for the design, operation, support, and continuous improvement of the network services that underpin Rhapsody’s AWS hosted platforms. This role combines deep technical expertise with strong operational leadership, customer engagement, and incident management capabilities. The successful candidate will serve as a senior member of the Cloud Operations function, leading operational shifts, coordinating cross functional response activities during critical incidents, and acting as a trusted technical point of contact for both internal stakeholders and enterprise customers. The role requires hands on expertise in AWS services including networking, hybrid connectivity, troubleshooting, and automation along with exceptional communication skills, customer facing experience, and the ability to remain composed during high-severity production incidents. Success in this role requires strong networking fundamentals, operational excellence, leadership during service impacting events, and a service-oriented mindset focused on delivering reliable and secure customer outcomes across global time zones. Key Responsibilities include designing, configuring, and operating AWS networking components such as VPC, Subnets, Route Tables, NACLs, Security Groups, Transit Gateway, PrivateLink, NAT, IGW, Route 53, and hybrid connectivity patterns. Building and maintaining site-to-site VPNs (IPsec) and Direct Connect (with BGP), including failover and HA designs; administering firewalls; coordinating incident response activities; providing operational leadership; managing Layer-4/7 traffic; troubleshooting network connectivity issues; monitoring network health; executing network changes; developing scripts for automation; maintaining documentation; working with customer IT teams; and partnering with SRE/Engineering teams. Qualifications include 5+ years of experience in Service Operations, Network Operations Center, SRE, Managed Services, or Production Support; AWS networking experience; strong network fundamentals; proficiency with Bash, Python, Terraform, AWS CLI, and Linux; experience in 24x7 environments; excellent communication skills. Preferred qualifications include AWS certifications, experience with firewalls, observability tools, healthcare integration engines, scripting, CI/CD, and ITIL certification. The role involves shift and on-call work, with a degree in Computer Science, IT, or related field preferred, but relevant experience may substitute. The company champions flexible and hybrid work options.