Onboarding Specialist

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression. We’re now looking for a driven team-oriented Onboarding Specialist to join our UK Team and help us scale our veterinary operations! Reporting directly to the Onboarding Manager, your main goal is to take care of the onboarding process of new customers from start to finish. In this role, you will train and consult with our veterinary customers on the optimal use of our highly customizable software (this includes remote and in-person training), mainly in the UK. This is a unique opportunity to join our resourceful, empathetic and tenacious team! 🚀 Your key responsibilities include: - Deliver online and onsite training to veterinary professionals - Manage onboarding projects from start to finish and customize the software to the veterinary customer’s needs - Work closely with different members of clinics to advise on best practice Provet workflows - Collaborate with key stakeholders from universities to corporate accounts to build customized training and go-live strategies - Manage multiple projects simultaneously as well as training a wide range of customers with different abilities What will help you to be successful in this role? - Experience from working in a fast growing, global SaaS company, project/change management experience or veterinary background. - Excellent customer service mentality - Demonstrate excellent verbal and written communication skills - Possess a technical mindset and passion for training others - Ability to explain technical matters to non-technical people - Ability to learn new software quickly - Great problem solver - Immaculate attention to detail and organization - Willingness to travel primarily within the UK and occasionally internationally. What’s in it for you? - Work in a meaningful industry and a fast-growing, global company - Competitive compensation and benefits - Learning and professional growth opportunities - Enjoyable tools and environment - Frequent company events and talented colleagues from around the world Apply now! We’ll fill the position as soon as we find the right person. Your safety and trust are very important to us!

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