M-Files Oy logo

Senior Customer Success Manager (Remote, United States CST/EST Preferred) - M-Files Oy - Remote, United States

Customer Success Manager

Posted: July 8, 2026
Posted 1 day ago
Last seen in crawl: July 7, 2026 (1d ago)
Estimated Expiry: August 12, 2026
Location
Remote, United States
Remoteness
Remote
Field
Other
Role & Management
Role Level:Mid-Level
Job Type
Full-time
Required Languages
English
Specialisations
Customer SuccessAccount ManagementSaaS

Job Description

As a Senior Customer Success Manager, you are a strategic partner to some of M-Files' most important customers and play a critical role in driving customer retention, adoption, satisfaction, and long-term success. You will serve as a trusted advisor to customer stakeholders and executive sponsors, helping customers realize measurable business value from their M-Files investment. In addition to managing strategic customer relationships, you will contribute to the development of Customer Success best practices, mentor team members, lead complex customer situations, and partner cross-functionally to improve customer outcomes.

Company Information

M-Files Oy logo

M-FilesOy

Computer programming activities
Peltokatu 34 C, 33100 Tampere
Business ID: 0686200-7
Headcount: 432
Current open roles at M-Files Oy on JobCrawls
LocationActive listings
Remote - Global10
Helsinki, Finland8
Tampere, Finland5
Lappeenranta, Finland3
Remote - Norway2
Finland2
Remote - Finland2
Remote - United Kingdom2
Remote - Sweden2
Espoo, Finland1
United States1
Remote - Germany1
Sweden1
Remote - France1
Germany1
Norway1
Current role mix at M-Files Oy on JobCrawls
Role typeActive listings
Customer Success Manager2
Director2
Program Manager2
Growth Marketing Operator1
Solution Architect1
Sales Engineer1
System Specialist1
Director of Mergers & Acquisitions1
Customer Marketing Manager1
Service Manager1
People Operations Trainee1
Project Manager1
Web UI/UX Designer1
Product Designer1
Accounting Manager1
Sales Representative1
Senior Systems Specialist1
Human Resources Specialist1
Business Development1
Current role-level mix at M-Files Oy on JobCrawls
Role levelActive listings
Mid-Level10
Manager3
Senior1

M-Files Oy appears in 43 indexed job postings in JobCrawls' Finland dataset since May 2025. In that historical index, the strongest location signals for this employer are Remote - Global, Helsinki, Finland, and Tampere, Finland.

About

Includes details from the Finnish Trade Register.

Osakeyhtiö

Computer programming activities

Financial Overview (2024)

M-Files Oy was profitable in 2024 with revenue of €98.0M and a profit margin of 0.1%.

€98.0MRevenue€11.6MProfit0.1%Profit Margin

Data shown is based on historical job postings from our database.

Job Details

Responsibilities

  • Develop customer success plans
  • Conduct executive reviews
  • Monitor customer health
  • Identify growth opportunities
  • Lead cross-functional teams

Requirements

  • Customer Success experience
  • Enterprise customer management
  • Executive stakeholder engagement
  • SaaS business understanding
  • Relationship management skills

Skills & Technologies

CRM systemsCustomer success platformsStakeholder managementProblem-solvingProject management

Benefits & Perks

Recruitment Process

  1. 1
    Initial Screening
  2. 2
    Hiring Manager Interview
  3. 3
    Additional Stakeholders
  4. 4
    Final Interview
1 day agoContent Complete

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