Senior Software Engineer - AI - Durlston Partners - Remote - Global

We’re supporting a category-leading AI organisation building next-generation conversational agents used by major global brands. Their platform powers intelligent, human-like interactions across chat, email and voice, resolving millions of customer queries in real time and at enterprise scale. You would join a high-impact engineering team responsible for deploying production-grade AI agents that sit at the core of the product. These agents handle complex, multi-step customer journeys, work alongside human support teams, and directly influence customer experience, retention and revenue. This environment suits engineers who enjoy working end-to-end across the stack, quickly iterating with customers, and tackling deep technical challenges in reasoning, evaluation, orchestration and large-scale system reliability. Responsibilities include designing and building AI agents, owning features from inception to production, working with business leaders across sectors, experimenting with models, building scalable pipelines, and feeding insights into platform improvements. Qualifications include 2+ years’ experience in software engineering, strong Python and TypeScript skills, debugging across technical stacks, a strong academic background, curiosity, ownership, and a bias for rapid, high-quality execution.