VIP Manager - German - Pentasia - Remote - Global
VIP Manager
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Job Description
A growing online casino business is seeking an experienced VIP Account Manager to manage and develop relationships with its highest-value players. This role is central to driving VIP engagement, retention, and lifetime value through highly personalised service, outbound engagement, and close collaboration with CRM and internal teams. Act as the main point of contact for VIP players, delivering a premium, personalised service. Build long-term relationships to maximise retention, engagement, and player value. Manage VIP communications across phone, email, and chat. Execute outbound calls for player activation, reactivation, and retention. Plan and deliver tailored VIP promotions, incentives, and special events. Resolve player issues relating to payments, bonuses, and account management. Track and report on VIP performance, activity, and engagement metrics. Work closely with CRM to support segmentation and targeted VIP campaigns. Conduct quality checks across markets and flag operational or technical issues. Represent VIP player needs internally across product, support, and technical teams.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 31 |
| Remote - Europe | 18 |
| Remote | 2 |
| Helsinki, Finland | 2 |
| Remote - North America | 1 |
| St. Julian’s, Malta | 1 |
| Role type | Active listings |
|---|---|
| Marketing Specialist | 5 |
| Software Engineer | 4 |
| Human Resources Specialist | 2 |
| Data Engineer | 2 |
| Product Manager | 2 |
| Business Development Executive | 1 |
| Technical Customer Support Specialist | 1 |
| Corporate Onboarding Executive | 1 |
| Casino Streamer / Influencer Manager | 1 |
| Manager | 1 |
| Solutions Architect | 1 |
| Country Manager | 1 |
| CRM Coordinator | 1 |
| Customer Service | 1 |
| Paid Media Manager | 1 |
| Sportsbook Growth Specialist | 1 |
| Technical Compliance Officer | 1 |
| Affiliate Manager | 1 |
| Technical Compliance Specialist | 1 |
| Head of AI | 1 |
| Customer Service Agent | 1 |
| Affiliate Acquisition Manager | 1 |
| Payments Manager | 1 |
| Commercial Manager | 1 |
| SEO Manager | 1 |
| Community Manager | 1 |
| Risk and Fraud Analyst | 1 |
| Market Manager | 1 |
| AI Engineer | 1 |
| Product Owner | 1 |
| Sales & Commercial | 1 |
| Product Analyst | 1 |
| Business Development Manager | 1 |
| Sales Director | 1 |
| Systems Architect | 1 |
| Content Manager | 1 |
| Director | 1 |
| Compliance Manager | 1 |
| Product Engineering Manager | 1 |
| Game Design Specialist | 1 |
| Fraud and Payments Manager | 1 |
| AI Enabler | 1 |
| Public Relations Specialist | 1 |
| Regulatory Compliance Manager | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 33 |
| Senior | 8 |
| Manager | 3 |
| Director | 1 |
Pentasia appears in 55 indexed job postings in JobCrawls' Finland dataset since December 2025. In that historical index, the strongest location signals for this employer are Remote - Global, Remote - Europe, and Remote.
Data shown is based on historical job postings from our database.
Job Details
