Product Manager CX - IFS - Pune, Maharashtra
Product Manager
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Job Description
The role involves managing the development and validation of agent use cases with high ROI, working with stakeholders to understand workflows, and prototyping agent behaviors in production-like environments. The candidate should have experience with support tech stacks like Zendesk, Salesforce Service Cloud, or Jira Service Management. Responsibilities include defining the agent experience, translating use cases into product specs, owning the roadmap, and collaborating with engineering and AI research teams to ensure platform capabilities support complex, multi-step, tool-using agents. Proven track record in building or optimizing Help Centers, Knowledge Bases, or AI Chatbots that divert support tickets, and strong communication, prioritization, and execution skills.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 97 |
| Remote | 8 |
| Espoo, Finland | 3 |
| Remote - North America | 2 |
| Remote - Finland | 2 |
| Europe | 1 |
| Remote - EU | 1 |
| Role type | Active listings |
|---|---|
| Account Executive | 7 |
| Sales Executive | 7 |
| Human Resources Specialist | 4 |
| Software Engineer | 4 |
| Product Manager | 4 |
| Project Manager | 3 |
| Strategic Account Executive | 3 |
| Cloud Engineer | 3 |
| Cloud Solution Engineer | 2 |
| Platform Engineer | 2 |
| Director | 2 |
| System Engineer | 2 |
| Industry Principal | 2 |
| IT Trainer | 2 |
| Business Development Representative | 2 |
| Solutions Consultant | 2 |
| Business Solutions Architect | 2 |
| DevOps Engineer | 2 |
| Enterprise Account Executive | 2 |
| Presales Consultant | 2 |
| Solution Architect | 2 |
| Marketing Campaigns Manager | 1 |
| Solutions Consulting Director | 1 |
| Architect | 1 |
| Channel Deal Desk | 1 |
| Business Development | 1 |
| HubSpot Administrator | 1 |
| Marketing Campaign | 1 |
| Solution Consultant | 1 |
| ERP Presales | 1 |
| Engineering Director | 1 |
| Deployment Engineer | 1 |
| Vice President, Commercial Operations | 1 |
| Cloud Engineer / Senior Cloud Engineer | 1 |
| HR Generalist | 1 |
| Client Services | 1 |
| Industry Leader | 1 |
| Demand Generation | 1 |
| Engineer | 1 |
| Commercial Lead | 1 |
| Security Operations Center Analyst | 1 |
| Implementation Consultant | 1 |
| Sales Director | 1 |
| Renewals Business Support Specialist | 1 |
| AI Internship | 1 |
| Privacy & Data Protection Lead | 1 |
| Social Media Manager | 1 |
| Pre-Sales Consultant | 1 |
| Security Analyst | 1 |
| Data Scientist | 1 |
| Delivery Director | 1 |
| Solution Marketing | 1 |
| Consultant | 1 |
| ServiceNow Platform Engineer | 1 |
| Undergraduate Trainee | 1 |
| Internal Communications Manager | 1 |
| Deal Desk Specialist | 1 |
| AI Engineer | 1 |
| Payroll Executive | 1 |
| Account Director | 1 |
| Senior Consultant | 1 |
| Solution Marketing Manager | 1 |
| SaaS Operations Engineer | 1 |
| Data Transformation | 1 |
| Global Campaigns Specialist | 1 |
| Product Designer | 1 |
| Customer Success Manager | 1 |
| Key Account Executive | 1 |
| Regional Account Executive | 1 |
| Aerospace and Defense Marketing Manager | 1 |
| Manager | 1 |
| Development Lead | 1 |
| Marketing Campaigns Specialist | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 80 |
| Senior | 12 |
| Manager | 2 |
| Entry-level | 1 |
IFS appears in 114 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Remote - Global, Remote, and Espoo, Finland.
Data shown is based on historical job postings from our database.
Job Details
Requirements
- 5+ years of product management or startup experience building technically complex, user-facing systems
- Strong intuition for applied use cases — especially in automation, operations, or real-world workflows
- Familiarity with agentic AI patterns and tooling (e.g., LLM agents, tool use, LangChain, OpenAI functions, memory systems)
- Experience working closely with engineers and researchers on system-level product decisions
- Strong communication, prioritization, and execution skills
