End User Services Lead

We’re bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing – and doing it together. We aim to improve the flow of goods, time, and energy – and we know we can’t shape the future by clinging to the past. So, we keep evolving, together. We run planning decisions for 600+ retailers and manufacturers worldwide and have 2,000+ colleagues headquartered in Helsinki with offices across Europe, North America, and Asia-Pacific. We’re looking for an End User Services Lead to become the operational backbone of our End User Services team and turn day-to-day ticket firefighting into lasting, automated systems. You will lead End User Services – IT Technical Operations, and IT Asset Management & Workplace, with 13 people counting on you and two senior regional operators helping you run the team day to day. You’ll automate access provisioning, reduce ticket volume via automation, support Microsoft stack, and own the End User Services catalogue KPIs/SLA reporting. Fluent English required; bonus for international-team experience. Based in Finland or Sweden with a valid work permit.

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