Assistant Manager, Kotka - Espresso House Finland Oy

Does the mirror reflect an unpolished diamond in leadership? Are you seeking new challenges and working in a fast-paced environment where boredom is not part of the job? Do you love taking responsibility and get a thrill from exceeding customer expectations? If you answered yes, keep reading! We are now looking for a motivated Assistant Manager for our Espresso House café at Kauppakeskus Pasaat in Kotka. The position is permanent and full-time (37.5 hours/week), including shifts during all opening hours of the café: from early mornings to late evenings, including weekends. If you're interested, read more below! Don't hesitate to apply today, as the position will be filled as soon as the right candidate is found. Role of Assistant Manager As an Assistant Manager, you will act as the right hand to the café manager and assist in leading the café team and business operations in accordance with Espresso House's values and principles. You will participate in the operational activities of the café, focusing on sales and service development with your team, task distribution, ordering, equipment maintenance, and resolving various challenging situations in your café. The most important part of your role is to motivate your team and focus on their well-being and professional development on a daily basis. What we offer you Comprehensive onboarding: Every career path at Espresso House includes a detailed onboarding plan in our EH Academy. During manager onboarding, all practical tasks and leadership aspects related to café operations are covered step-by-step. Excellent career opportunities: Once you have learned your current role and demonstrated your abilities, you have the chance to advance to the next level. We offer ambitious and results-oriented supervisors new challenges in larger units, development projects, or more demanding roles. Working as an Assistant Manager aims in the long term for you to take responsibility for managing your own café. Great colleagues and an energetic team: We have fun at work! A caring culture and meaningful work: Everyone is welcome, and we genuinely work towards responsibility and a sustainable future. See how responsibility is reflected in our operations: https://fi.espressohouse.com/vastuullisuus. Salary and benefits: We pay a fixed additional allowance on top of the collective agreement's salary table, making your starting salary between €2600 and €2750/month. Additionally, our employees receive a 50% discount on our food and beverage products. Success in the role You have previous experience in supervisory roles within customer service. Most importantly, you want to grow and develop in a supervisory role and care about our people. You understand overall well-being and can motivate your team by being an inspiring and positive role model. You are interested in business development and want to be involved in monitoring and achieving set goals. You are committed to your work for the long term and aim to progress in your supervisory career towards roles like Coffee Shop Manager. You have good communication skills, solution-oriented mindset, flexibility, and resilience. You are able to work full-time and cover shifts during all opening hours of the café. You speak fluent Finnish: our instructions, training, and team communication are primarily in Finnish. If the role of Assistant Manager seems suitable for you, don't hesitate to submit your application. You may include your CV and a short, personal cover letter to help us get to know you better. Our recruitment process includes online aptitude assessments, which help us find the most suitable team members and provide a fairer, more objective evaluation for all applicants. You will also receive a personal feedback report to support your professional development. Espresso House is the largest café chain in the Nordic countries and Finland. We have approximately 500 cafés across five countries. In Finland, our cafés are present in nearly thirty locations, and we employ 850 passionate coffee professionals.