Trainee

The internship is a paid, temporary program starting in January and lasting at least 14 weeks. Interns will work from an office, assisting customers with everyday banking needs in Daily Banking counters and over the phone. The role combines customer service, sales mindset, and banking knowledge. Responsibilities include helping customers with accounts, mobile banking, payments, and basic investments or mortgage discussions if customers express interest. You will work with your team and supervisor to develop skills through weekly team meetings, coaching sessions, and one-on-one conversations. Training lasts two weeks with comprehensive instruction on Nordea’s banking services and customer service scenarios. The internship is office-based to provide strong support for learning. The organization emphasizes collaboration, ownership, passion, and courage. Applicants should be fluent in Finnish and English, be pursuing a higher education degree (with internship incorporated into studies), and ideally have Swedish language skills and prior sales experience.

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