Service Expert
Posted Jun 2 (138 days ago) · Last updated Oct 18
Key facts
Software hotline service expert at DMG MORI with CNC/automation expertise
Where and how
- Field
- Technology
Original job ad
Translated by JobCrawls from the Swedish ad.
DMG MORI is a global leader in high-precision machine tools with operations in 44 countries and over 13,500 staff. Responsibilities: 1st level tech support via phone and email, diagnosis of software/control issues, coordination of MRO technicians in the field, service documentation, contributing to product/process improvements, and service expansion. Requirements: electronics/mechatronics/informatics training with Meister/Technician; several years as service/applications/maintenance of CNC machines; NC/PLC/HMI analysis and PLC programming knowledge (Siemens TIA Portal/Heidenhain); digital system affinity and MS Office; customer-focused and structured; good English. Benefits listed. DMG MORI supports equal opportunities." ,
About the role
Summarised by JobCrawls from the job ad above.
Requirements
- Completed training in Electronics/Mechatronics/Informatics and further training as Meister or Technician
- Several years of experience as Service Technician, Applications Technician or in maintenance of CNC machine tools
- Experience in analysis of NC-, PLC- and HMI-error patterns and PLC programming knowledge (e.g., Siemens TIA Portal or Heidenhain PLC Design)
- Affinity for working with digital systems and good MS Office skills
- Competent, service-oriented demeanor and a structured, solution-oriented work style
- Good English language skills in spoken and written
Responsibilities
- Technical advisory for our service companies in 1st level support via telephone and email
- Analysis and diagnosis of software- and control-based problems
- Technical support and coordination of MRO technicians in the field during service deployments
- Review and tracking of service deployments and documentation
- Active participation in product and process optimizations and in expanding our service business
Skills & technologies
NC/PLC/HMI AnalysisPLC Programming (Siemens TIA PortalHeidenhain PLC Design)MS OfficeDigital Systems
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About DMG MORI Finland Oy Ab
| Location | Active listings |
|---|---|
| Pirkkala, Finland | 1 |
| Role type | Active listings |
|---|---|
| Field Service Technician | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 1 |