Product Specialist

Role overview: You become the resident expert on how Siena's platform works end to end: how each agent behaves, and how they work together as one system. You own a defined product surface deeply, diagnose it with authority, and act as the bridge between the customers using it and the PM shaping where it goes next. This is a hands-on, product-minded role built for someone who's sat close to a product, noticed something the roadmap was missing, and pushed to change it. It's a growth path into product management, product marketing, or deployment. WHAT YOU'LL DO - Own a defined Siena product surface and become its resident expert - Learn the platform cold: how the agents behave, how they work together, prompt engineering, config, deployment - Diagnose agent behavior with authority: product, config, or customer setup - Run the feedback loop to the PM: turn patterns across customers into clear, prioritized signal that shapes the roadmap - Own enablement: the docs, guides, and live-chat material that sit between too-technical and too-marketing - Run webinars and demos, support sales, and do the market research the team needs - Work the support queue on your surface as your direct line to how the product behaves, not as overflow