Head of CSM - Stravito - Remote - Global

Large organisations often make important decisions without the necessary insights because they can't find or see what they have, and can't act quickly enough. Stravito helps organizations like McDonald's, Nestlé, and Heineken better understand their customers and make insights-backed decisions by organizing their knowledge on an intuitive platform. The company values diversity, simplicity, ownership, and embracing different perspectives. The role involves leading a global team of Customer Success Managers, managing escalations, embedding change, and ensuring smooth daily operations. The ideal candidate has enterprise CSM experience, 2-3 years of management, owns issues end-to-end, and is operationally strong. The role is fully remote, requiring current residency for tax purposes in one of the specified locations. Benefits include a collaborative environment, cutting-edge technology, and a focus on work-life balance.