Financial Mediation Officer - Intrum - Remote - Global

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. We are looking for a talented and experienced financial mediation officer to join our dynamic team. Under the guidance of Victoria, Team Manager, your main tasks will include supporting debtor clients, proposing amicable solutions, resolving disputes, handling requests via phone, email, and multichannel, negotiating payment plans and schedules, conducting solvency studies, processing invoices, making preventive follow-ups, managing collections, and ensuring follow-up within ethical and company guidelines. You will be welcomed with a WELCOME day and trained by our Coaches. You should bring clear, professional, and reasoned communication skills to facilitate mediation, experience in customer relations in financial mediation, negotiation skills, versatility, autonomy, active listening, knowledge of multichannel customer relation techniques, and comfort with digital tools and IT. We offer work Monday to Friday, a gross monthly salary between 1824 and 2100 euros depending on experience, two telework days per week after the trial period, flexible contracts of 35 or 37 hours plus one RTT, health insurance, meal vouchers of 10€ (60% employer covered), a CSE with gift vouchers and holiday discounts, free parking, accessible public transport, and partial transport subsidy. The recruitment process involves one HR interview and one with the future manager. All positions are open to disabled applicants. For more info, see our candidate data management policy.