Customer Solutions Specialist

Is solving challenges and delivering excellent customer service your passion? Do you stay calm and smile under pressure? Are technology, computers and systems one of your interests? If you are looking for a growing company with flexible remote work, what would you say about working in our service delivery team where you will perform diverse tasks serving different industry customers? We are seeking a customer-focused, can-do attitude Customer Solutions Specialist to join our service delivery team. In this important role you will take responsibility for customer support of the Rego HSEQ and Laatuportti software and help customers with system usage. The role suits you if you have a strong and genuine interest in systems and high-quality service, demonstrated by your motivation to perform customer service work. Your duties include processing electronic service requests through our support portal to ensure a smooth and pleasant customer experience, solving support requests independently or with other experts, guiding customers in using the Rego HSEQ and Laatuportti systems, producing user guides, customer trainings and training videos, testing software as needed in support of the product development team, and developing customer support processes and tools in collaboration with the rest of the team. You will work closely with the service delivery, Customer Success and technology teams. We value initiative, tech orientation, and a solution-focused mindset, and you enjoy customer-facing work with the ability to handle multiple threads and strong prioritisation. A professional and friendly team supports you, but you are expected to work autonomously. We expect some experience in system usage/support roles, but above all you want to learn and develop your own skills and to help develop our growing company’s customer support processes and tools. We also value the following: 1–3 years’ experience in IT or SaaS customer and user support roles; Jira experience and good command of MS Office tools; education relevant to business or IT; you work fluently in Finnish and English; other language skills are an asset. The role includes thorough onboarding and ongoing development. Qreform offers flexible remote work from anywhere in Finland or offices in Espoo or Joensuu. We offer a diverse expert role in a growing software company, comprehensive onboarding, team support, and opportunities to develop your own expertise. We provide a working environment that supports work-life balance and the salary of 2 800–3 800 €/month depending on skills, experience and suitability. We are 22 people today, from developers to salespeople and specialists, and everyone is committed to giving you the best possible start and support for your career. Although we are a strongly remote organisation, you are part of the Customer Success team where nobody is left alone.

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