Enterprise Customer Success Manager (French speaker) - Canonical - Remote - EMEA
Customer Success Manager
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Job Description
Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSMs) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. They onboard new customers, coordinate complex projects, collaborate with sales and support teams, manage customer portfolios, and serve as customer advocates. The role requires native French and excellent English, with at least 5 years of IT experience, familiarity with Linux, cloud, and agile methodologies. The position is remote within the EMEA region, with opportunities for travel and professional growth.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 114 |
| Remote - EMEA | 54 |
| Remote - Worldwide | 14 |
| Remote - Europe | 13 |
| Remote - Americas | 8 |
| Remote - APAC | 1 |
| London, UK | 1 |
| Anywhere in EMEA | 1 |
| Remote - Africa | 1 |
| Remote - AMER | 1 |
| Remote - Middle East | 1 |
| Role type | Active listings |
|---|---|
| Software Engineer | 25 |
| Engineering Manager | 11 |
| Product Manager | 8 |
| Sales Development Representative | 7 |
| Customer Success Manager | 5 |
| Product Marketing Manager | 4 |
| Human Resources Specialist | 4 |
| Partner Sales Manager | 3 |
| UX Designer | 3 |
| Golang Software Engineer | 2 |
| Design Manager | 2 |
| HR Generalist | 2 |
| Linux Kernel Engineer | 2 |
| Partner Sales Director | 2 |
| Linux Enablement | 2 |
| System Software Engineer | 2 |
| Talent Scientist | 2 |
| Site Reliability Engineer | 2 |
| Data Infrastructure Engineer | 2 |
| Marketing Manager | 2 |
| Software Developer | 2 |
| Sales Director | 2 |
| Linux Platform Integration | 1 |
| GitOps Engineer | 1 |
| Engineer | 1 |
| Software Alliances Director | 1 |
| Linux Cryptography and Security Engineer | 1 |
| Junior Data Engineer | 1 |
| Rust Engineering Lead | 1 |
| Web Developer | 1 |
| Enterprise Account Executive | 1 |
| Content Marketing Team Manager | 1 |
| Embedded IoT System Engineer | 1 |
| Information Systems Architect | 1 |
| Cloud Solutions Manager | 1 |
| Accounts Receivable Clerk | 1 |
| Partner Sales Executive | 1 |
| Data Governance Engineer | 1 |
| Golang Engineering Manager | 1 |
| Threat Intelligence Lead | 1 |
| Security Engineer | 1 |
| Enterprise Sales / Alliances | 1 |
| Embedded Linux Engineer | 1 |
| Python Engineer | 1 |
| Security Operations Engineer | 1 |
| Linux Devices Software Engineer | 1 |
| Senior Search Lead | 1 |
| Site Reliability Engineering Manager | 1 |
| Product Manager - Cloud | 1 |
| Software Platform Engineering Manager | 1 |
| Security Operations | 1 |
| Graphics and Windowing System Software Engineer | 1 |
| Salesforce Engineer | 1 |
| Cloud Engineering Manager | 1 |
| Linux Systems Engineer | 1 |
| Linux Software Engineer | 1 |
| Graduate HR Generalist | 1 |
| Salesforce/NetSuite Engineering Manager | 1 |
| Ecosystem Development Manager | 1 |
| Accountant | 1 |
| OpenStack Engineering Manager | 1 |
| Financial Analyst | 1 |
| Data Platform Engineer | 1 |
| Performance Engineer | 1 |
| Enterprise Open Source Sales Manager | 1 |
| Marketing Specialist | 1 |
| Senior HR Generalist | 1 |
| Talent Science | 1 |
| Distributed Systems Testing | 1 |
| Treasury Analyst | 1 |
| IoT Solutions Architecture | 1 |
| Cloud Support Engineer | 1 |
| Software Engineering Manager | 1 |
| Business Services Team Manager | 1 |
| Lead Python Software Engineer | 1 |
| Tax Senior Associate | 1 |
| Senior Communications Specialist | 1 |
| Telecom Account Executive | 1 |
| Networking Software Engineer | 1 |
| NetSuite Engineer | 1 |
| Technical Alliance Manager | 1 |
| Sustaining Operations Engineer | 1 |
| Project Manager - Ubuntu Embedded Systems | 1 |
| Software Architect | 1 |
| IoT Data Engineer | 1 |
| Web Frontend Engineer | 1 |
| IBM Global Alliance Director | 1 |
| Cloud Alliances | 1 |
| Junior Ads Specialist | 1 |
| Global Alliance Director | 1 |
| Embedded Linux Consultant | 1 |
| Ubuntu Engineering Lead | 1 |
| Containerization & Virtualisation Engineer | 1 |
| Regional HR Manager | 1 |
| Security Risk Management | 1 |
| Developer Relations Engineer | 1 |
| Growth Engineer | 1 |
| Python Engineering Manager | 1 |
| User Science | 1 |
| Partner Marketing Manager | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 167 |
| Senior | 15 |
| Manager | 7 |
| Mid-level | 1 |
| Intern | 1 |
| Junior | 1 |
Canonical appears in 209 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Remote - Global, Remote - EMEA, and Remote - Worldwide.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Onboard new customers
- Coordinate complex projects
- Collaborate with sales and support
- Manage customer portfolios
- Serve as customer advocate
Requirements
- Native French level
- Excellent command of English
- Minimum 5 years of IT experience
- Experience with Linux, cloud, and agile methodologies
Skills & Technologies
Benefits & Perks
Benefits
