Customer Success Manager
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Remote - EMEA"), this listing's salary midpoint is about 64% lower. The offer still falls within the benchmark range (€1,263–€21,766). The listed pay band (€3,900–€4,500) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 5 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Success Manager | €2,967/per month | €5,489/per month | €11,622/per month |
| All roles in Remote - EMEA | €1,263/per month | €13,166/per month | €21,766/per month |
| From job ad (Mid-Level) | €3,900/per month | €4,200/per month | €4,500/per month |
Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSMs) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. They onboard new customers, coordinate complex projects, collaborate with sales and support teams, manage customer portfolios, and serve as customer advocates. The role requires native French and excellent English, with at least 5 years of IT experience, familiarity with Linux, cloud, and agile methodologies. The position is remote within the EMEA region, with opportunities for travel and professional growth.
Job Details
Responsibilities
- Onboard new customers
- Coordinate complex projects
- Collaborate with sales and support
- Manage customer portfolios
- Serve as customer advocate
Requirements
- Native French level
- Excellent command of English
- Minimum 5 years of IT experience
- Experience with Linux, cloud, and agile methodologies
Skills & Technologies
Benefits & Perks
Benefits
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