Customer Service Agent

Are you good at talking to people and love to travel? Then you’ve come to the right place. Come to Malta and work as a Customer Service Specialist for an iGaming company on this sunny island. Enjoy the blazing sun, go on adventures, or do water sports when you’re not working. Your gap year holds many great experiences, so why not get the best of both worlds: Live abroad and create lifelong memories while also gaining practical work experience to enhance your CV. We are currently looking for young people to fill the position of Norwegian customer support representative for a major iGaming company located in a charming town near the island’s capital. Take a stroll down the beautiful Old Mint Street and see limestone buildings on both sides while soaking in the local Maltese spirit. Here’s what you’ll get: Relocation package with flight + hotel Assistance with finding accommodation Attractive salary package Flexible working hours Wellness benefits Birthday off Free access to a beach club and complimentary party tickets Team-building activities in the department Private health insurance Free transportation home for late shifts Free breakfast and lunch in a brand-new penthouse kitchen And you won’t lack refreshments: fresh fruit, tea, and coffee every day. Your tasks will include: Welcoming customers and assisting them in a positive and empathetic manner. Providing high-level customer service by answering customer inquiries and informing them of offers that may interest them. Assisting with account setup and verification. Offering personalized solutions to exceed customer expectations. Informing customers about products and site guidelines. Keeping up-to-date with new information and guidelines within the company. Reporting suspicious behavior. Updating customer information as needed. You’ll work closely with the gaming manager on-site to ensure Responsible Gaming through information and education. This is a full-time position, and the work is conducted on the company’s premises. The start date is as soon as possible. What’s included Relocation support Bonus scheme Hybrid work model One-time home office setup support Up to 40 days per year working remotely from anywhere Wellbeing allowance Private health insurance Weekly office breakfasts & lunches Regular team & company events We’re looking for someone who: Is 18 years or older Thrives in an international environment Is solution-oriented and has a positive attitude Works well in teams but can also work independently Fluent in Danish and advanced English Is naturally empathetic and enjoys helping others Loves when things move quickly Has a genuine interest in online casinos and gaming If you have previous experience with Customer Service it is a plus, but not a requirement. The most important is that you are willing to learn and like to provide an excellent experience for the customers. Come to Malta for your gap year – apply here! Upload your CV to apply here on the site. We’ll get back to you as soon as we’ve reviewed everything. In the meantime, you can explore what Malta has to offer and look forward to a new life abroad.