AI Operations Specialist

We are Clevry, and we are looking for an AI Operations Specialist for our client Truster in central Helsinki. The position is full-time and permanent, and you will be employed directly by Truster. The role will start as soon as a suitable person is found. The work follows a hybrid model: mainly 3–4 days a week at the office and 1–2 days remotely. As an AI Operations Specialist, you will work with Truster’s AI-based customer service, guidance content and operational analytics. AI is used extensively at Truster as part of the customer journey, and in this role you will ensure that AI finds the right information, recognises the customer’s situation and can answer customer questions as effectively as possible. You will analyse customers’ questions and behaviour and use this information to develop the content and practices used by AI. In practice, the work combines information analysis, using and developing AI, and technical content creation. You will identify recurring questions and problem situations in the data, write clear guidance and articles based on them, and test AI to ensure customers get the right answers in the right context. The goal is to identify customer needs and potential problems in advance and serve customers as well as possible. You will also analyse the customers’ overall experience and operational processes, for example from the beginning of a customer relationship through invoicing and money flows. Success in the role particularly requires a good understanding of financial administration, analytical thinking and an interest in using AI in practical business operations. Main responsibilities • Analysing, testing and continuously developing AI-based customer service • Analysing customer questions, searches, behaviour and recurring problem situations • Producing and developing guidance and articles used by AI based on identified customer needs • Training and testing AI with different questions and customer situations • Analysing the use and performance of public guidance produced by AI • Operational analysis of customer and transaction journeys, for example invoicing, payments and money flows • Proactively identifying and resolving recurring problems using AI and data What we expect from you • Relevant commercial or technical education, for example in financial administration, business or IT • Good understanding of financial administration and accounting • Analytical thinking and the ability to form logical conclusions from numbers, data and different information sources • Experience or a strong interest in actively using AI tools such as Claude or similar tools • Understanding of how to use AI to assess software code functionality • Ability to use AI to analyse information, identify similarities and solve problems • Ability to write clear, consistent and customer-focused guidance and articles • A proactive and independent approach to work and a desire to try and develop new practices • Fluent Finnish and English Swedish is considered an advantage. We also value previous experience training or testing AI or developing AI-based practices. We offer you • A permanent position in a modern working environment that makes extensive use of AI • A varied role combining AI, financial administration, analytics, customer experience and content creation • The opportunity to use AI concretely as part of everyday business • An independent role where you can take responsibility, try new solutions and put your observations into practice • A fast-paced, low-hierarchy working environment where colleagues help one another • Good work equipment and an office in a central location in Helsinki Apply for the role promptly. We will progress with promising applicants during the application period. The final application date is 20 October 2026. For more information about the role, contact Suvi-Anna Salonen (suvi-anna.salonen@clevry.com), 040 487 5157. If she cannot answer the phone immediately, leave a message and she will get back to you. After applying, we ask you to complete role-specific personality and aptitude assessments. You can complete the assessments at a time that suits you and return to them later if you cannot complete every section at once. Depending on the role, completing the assessments takes approximately 30–75 minutes in total. Please note that for data protection reasons we cannot accept applications by email. We handle all enquiries about the job on behalf of the client company. More information about our recruitment process At Clevry, we believe that soft skills and the desire to develop matter more to success in a role than hard skills. Our recruitment process therefore includes psychometric assessments that identify the soft skills and cognitive abilities needed for the role. By identifying the soft skills critical to the work, we can help applicants recognise and describe their strengths and find employment more easily and quickly. When you apply through us, you will also receive a personal feedback report based on your personality assessment for future use. Our process also includes interviews both at Clevry and at the client company, giving you a better opportunity to get to know both of us as the recruitment progresses. More information about Clevry For more than 30 years, we have been changing working life in a direction that emphasises soft skills through recruitment, assessments and management consulting. We work globally with a range of clients, consultants and candidates, from North America to Singapore, and our headquarters are in Helsinki, Stockholm and Brighton. We offer the services of nearly 100 recruiters, psychologists and specialists certified in identifying soft skills. We build a better working life by bringing together the jobseekers and employers who are the best fit for one another.

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