Research Manager

Manager, Client Service (Brand) Locations: (Hybrid) Chicago, IL Primary Objective • Delivery of high-quality/high-impact Brand insights and analytics solutions Scope of Role • Delivery of strategic brand insights & analytics projects, which include brand performance measurement and other strategic projects such as, market structures, consumer & demand segmentations, consumer journey mapping, brand stretch/extension, portfolio strategy, brand architecture, foundational brand assessment, brand positioning/refresh, etc. • Responsible for ownership of specific phases or discrete work processes on projects • Responsible for execution of work products including questionnaires and reporting on medium-low complexity accounts, while supporting higher complexity projects • Actively participates in client design and questionnaire discussions • Provides input into development of questionnaire, sample design and analytic plan • Provides support and guidance for 1-2 junior project team members on most projects • Serve as a go-to for new team members who have questions • Take ownership on building your own skills through training, asking questions, and supporting team members • Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building – can lead team through initial rounds of reporting and preliminary report • Manages timelines and quality of work products, working with internal departments and clients to achieve successful outcomes following solution and industry best practices • Identify and solve project issues as they arise • Perform in-depth quality checks at various stages of the research to ensure accuracy • Actively seeks opportunities to support proposal development. Can customize proposals with guidance from senior team members • Optimize efficiency of delivery without sacrifice of quality. • Challenges the status quo, looks for opportunities to improve, automate, streamline processes • Building an understanding of our Brand capabilities, solutions, and analytic methods; working to build brand expertise. • Embraces our culture, is active in other activities or workstreams outside of project work (e.g., attending/participating in ERG/Social Community meetings/activities/trainings) • Exhibits good critical thinking skills, can follow an analytic plan, and is comfortable sharing ideas Essential Knowledge & Experience • 2+ years of professional experience in similar capacity or MMR program graduate; market research experience preferred, with exposure to quantitative methodologies • Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred • Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools) • Strong detail-orientation with ability to manage multiple work streams and among multiple teams • Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving • Natural curiosity, a can-do attitude, driven and ability to take initiative • Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines Essential Skills & Capabilities Communication • Clear and effective written and verbal communication skills • Confidently delivers messages and exemplifies Kantar values Technical/ Analytical • Working knowledge of marketing research methods, tools, and science • Demonstrates understanding of various industry solutions • Demonstrates technical leadership for maximum client impact