Banking Customer Service Advisor

Are you looking for a role where you can learn new things, challenge yourself and experience the joy of success? We are looking for a Customer Service Advisor for the Kymenlaakso Daily Banking and South Karelia Daily Banking teams. Would you like to help us lead the way and create excellent customer experiences? At Nordea, you will support individuals, families, small start-ups, large companies and communities. You will see that our choices, both large and small, matter. We need your skills, enthusiasm for serving our customers and unique background to offer customers solutions for the future. When you join us, you will find good company and plenty of opportunities to grow, develop and make your mark on something greater. About the role As a Customer Service Advisor, you play an important role in an interesting, fast-paced environment and help meet customers’ changing needs. Your responsibilities: - Resolve customers’ matters right away and guide them responsibly in using digital services. - Boldly identify customers’ needs and ensure that each customer has services suited to those needs. - Excellent customer experiences matter deeply to you. A cheerful attitude and a smile should always come through in your voice when you meet a customer. - Work toward goals while implementing the bank’s strategy and values. Your workplace may be Kouvola (fixed-term role until 30 November 2027), Kotka (permanent role) or Lappeenranta (permanent role). Who you are Collaboration. Ownership. Passion. Courage. These values guide us to do our best, and we hope you share them. To succeed in this role, we expect you to have a genuine interest in customer service in the financial sector, enjoy sales, be good at finding information and eager to learn, and be able to work in a changing environment. You are comfortable with digital services and are creative, open-minded, goal-oriented and ambitious. You have good resilience under pressure. Your experience and background: - A commercial qualification, such as merkonomi or tradenomi. - Substantial customer-service experience. - Excellent spoken and written Finnish and fluent English. What we offer People who join us want to take a step forward. Some want to take their career to the next level; others seek a new career path in their area of expertise. Whatever your next step, you will always have the opportunity to develop with us. A work culture that values efficiency and growing together at one of the largest banks in the Nordics. We offer varied opportunities to develop in an energetic work environment and learn from skilled colleagues with different backgrounds. A hybrid work model: we believe in the power of working together, while also supporting a flexible working life. Diversity and equality are a natural part of our daily work. We know that an equal workplace is a responsible workplace. Every day, we seek new ways to promote diversity and equality. For example, we have signed the European Diversity Charter in all our countries of operation as a sign of our commitment and willingness to take part in continuous learning and development with others. If this sounds like you, get in touch! Next steps Submit your application by 10 November 2026. For more information about the Lappeenranta role, contact Head of Daily Banking South Karelia Essi Savolainen at essi.savolainen@nordea.fi. For the Kouvola and Kotka roles, contact Head of Daily Banking Kymenlaakso Reija Turtiainen at reija.turtiainen@nordea.fi. We enable dreams and aspirations for a greater good. Every interaction matters to us. We always work with a personal touch, whether advising customers, collaborating with colleagues or meeting job applicants. We learn and develop. We are proud of our expertise and our ability to anticipate the future. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We always want to improve, which is why we look at our daily work from a broader perspective. We lead change. We take responsibility and are aware of the impact of our decisions on our customers, local communities and the world. We recognise our responsibility to current and future generations, and have therefore made sustainability an integral part of our business strategy. We are Nordea. Throughout our 200-year history, we have supported the economies of the Nordics and their growth. Our values are deeply rooted in these open, progressive and collaborative societies. We are one of the largest employers in the Nordics, Poland and Estonia, offering excellent opportunities to learn, develop and advance your career. If you are an external consultant and want to apply for this role, contact the recruiting manager, who will provide separate application instructions.