Service Manager
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Salary analysis
Compared with the selected benchmark ("Market Average: Manager Level"), this listing's salary midpoint is about 93% lower. The offer sits below the benchmark range (€3,058–€4,822). The listed pay band (€267–€300) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 2 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Service Manager | €2,774/per month | €3,363/per month | €5,000/per month |
| Pay in our data — not quoted in ad (Manager) | €267/per month | €284/per month | €300/per month |
The Service Manager is responsible for end-to-end coordination and delivery of service operations, acting as the central point of contact between customers, field personnel, technical support, engineering, and back-office functions. In addition, this role provides direct line management for the service team, ensuring performance, development, and effective execution of all service activities. Customer & Service Intake · Receive and manage service requests via phone, email, text, and service platforms · Capture and route technical support inquiries and service needs · Schedule on-site service with customers · Communicate scope, timelines, and expectations for site work · Ensure customer requirements for training, compliance, and site access are met Resource Planning & Coordination · Dispatch field service personnel where required · Ensure technicians and software personnel understand job scope and expectations · Coordinate internal resources across Field Service, Software, and Training teams · Align staffing with customer timelines and project priorities Project & Service Execution · Manage and coordinate larger upgrade and service projects · Support installation planning, including labor and parts requirements · Add labor estimates to quotes as needed · Track project milestones and ensure delivery against timelines · Provide backlog updates and service visibility when required Spare Parts & Logistics · Oversee spare parts requests and coordination with customers · Schedule field service visits for installation and replacements · Track parts deliveries and ensure site readiness · Minimize delays through proactive logistics planning Technical Support Coordination · Create and manage cases in Salesforce Service Cloud and route to appropriate technical support teams · Ensure effective handoffs between customer issues and support teams · Coordinate escalation and dispatch of field personnel when on-site support is required · Facilitate communication between support teams and field resources
Job Details
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