Senior Coordinator, SMB Growth

About the opportunity WHAT YOU WILL OWN: Tasked with the care of a portfolio of partner accounts, you will be expected to: - Have the ability to sell on the phone as second nature. - Manage and grow the revenue of each account. - Provide operational support when needed. - Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards. - Meet and/ or exeed the expected daily productivity in terms of the number of calls and sales. - Meet requirements in the areas of documentation accuracy, partner approval and systems processing. - A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion. - Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers. ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE: - 2 to 3 years experience within a client management role. - As this is a 100% virtual Account Management, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time. - Able to communicate in English effectively, an added advantage for the ability to speak, read & Cantonese - Be both data-sensitive and sales-mined. - Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus. - An excellent communicator with a consultative-sale approach. - A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn. - Fast learner and able to adapt quickly to constant changes in operational processes.

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