IT Service Manager

Do you want to help build the IT solutions of the future at the heart of the green transition? We are now looking for a hands-on and experienced specialist for our client Kuusakoski Oy’s international IT team to take responsibility for cloud infrastructure and information-security solutions. In this role, you will develop our Microsoft Azure and M365 environments, lead international development projects and ensure that technology supports a more sustainable tomorrow across operations in Finland, Sweden, Estonia and the United Kingdom. If you are excited by a varied role where your contribution is directly visible in business-critical everyday operations, you may be the person we are looking for! Company: Kuusakoski Oy Location: Lahti Start date: When a suitable person is found Employment type: Full-time, permanent position Recruitment type: Direct recruitment Other: Opportunity for partial remote work Role description Kuusakoski is one of the leading recycling and circular-economy companies in Northern Europe, with operations in Finland, Sweden, Estonia and the United Kingdom. Digitalisation, information security and the continuous development of operations play a key role in the company’s future business. In this role, you will be responsible for developing and maintaining Kuusakoski’s international IT infrastructure, cloud services and information-security solutions. You will work closely with business units and external partners to ensure that systems reliably and securely support the critical processes of the recycling and circular-economy business. Your daily work includes managing, optimising and continuously developing the Microsoft Azure- and M365-based cloud and hybrid infrastructure. Together with the rest of the organisation, you will advance information-security practices, monitoring and risk management. You will ensure the uninterrupted operation of business-critical IT services and act as a technical expert in resolving the most demanding incidents. In addition, you will lead your own IT projects, participate in international development initiatives and direct technical cooperation with external service providers and the partner network. What we offer A central role in developing the group’s IT services The opportunity to participate in extensive digital transformation projects A varied and responsible remit in an international environment An expert and low-hierarchy working community Flexible working arrangements with a hybrid model The opportunity to develop your expertise with modern technologies Responsibilities Managing and developing Microsoft 365, Azure and Entra ID environments Managing Intune and Autopilot solutions Maintaining Active Directory and Windows Server environments Managing network and communications environments, including Meraki, VPN solutions and office networks Managing the lifecycle of workstation and endpoint environments Maintaining printing and user services Leading IT service production and service providers Developing ITSM processes, service levels and supplier cooperation Participating in information-security development and the work of the security team Providing second- and third-level user support and proactive problem-solving Planning, coordinating and implementing IT infrastructure changes Participating in IT projects and implementing new solutions Maintaining documentation, operating practices and continuity planning We are looking for Relevant education in IT At least several years of experience managing IT infrastructure, Microsoft environments or IT services Strong expertise in Microsoft 365, Azure, Entra ID, Intune and Active Directory environments Understanding of network and information-security solutions Experience directing IT service providers and monitoring service levels Good problem-solving and organisational skills Ability to work both independently and as part of an expert team Fluency in Finnish and English Our recruitment process Academic Work manages this recruitment on behalf of its client, who requests that all questions about the role be directed to Academic Work. Candidates are interviewed continuously. If the recruitment process has already progressed further, we may close the search before making a final selection. The selection process includes tests measuring personality traits and cognitive ability. The tests support the search for the right person and ensure an equal and fair assessment. Kuusakoski Oy Kuusakoski is a leading provider of recycling services in Northern Europe. The company’s vision is to be customers’ preferred partner in recycling services and in developing business sustainability. Kuusakoski’s strengths are based on expertise in materials, recycling and environmental technology. The company’s greatest contribution to global efforts against climate change comes from avoided emissions when recycled products replace virgin materials. Despite this positive impact, the company has set the ambitious goal of making its own operations carbon neutral by 2035 and its entire value chain carbon neutral by 2045. Kuusakoski Group Oy had revenue of €589.8 million in 2025 and employed an average of 1,563 people. The company was founded in 1914. Read more at kuusakoski.com. Employer: Kuusakoski Oy In this position, you will be employed directly by Academic Work’s client company. Do you have questions about this job? Contact the recruitment team at krn08@academicwork.fi and mention job ID 23FNKD.

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