Mobile Device Technician

**Do you want to become a master of mobile device repair and customer service?** iTapsa's Turku store is now looking for new reinforcements for customer service and device repair roles! We offer a versatile job where you will help our customers with everyday device problems and repair mobile devices. This position is for you if you have a customer service mindset, are interested in electronics, and are eager to learn new things. **We require approximately 1-2 years of previous experience in device repair and retail work** to ensure a smooth start in the duties. If you have a passion for fixing technology, enjoy helping people, and want a job where no two days are the same, feel free to apply! iTapsa is one of Finland's pioneers in the device repair industry, having repaired phones, tablets, and computers since 2012. **What will you be doing?** Your work is a versatile combination of technical expertise and first-class customer service. You are an important part of our store's daily operations and ensure that customers leave satisfied. Your daily tasks include: - Welcoming customers and assisting them with device issues - Repair and fault diagnosis of phones, tablets, and computers - Selling refurbished devices and performing purchase evaluations - Recording and managing repair work in our systems - Ensuring the general pleasantness of the store and a smooth customer experience **What kind of colleague are we looking for?** Above all, we are looking for the right attitude. Although you already have some experience in the field, the most important thing is a genuine desire to develop and learn more! We hope for: - Approximately 1-2 years of experience in device repair and retail work - Motivation and a willingness to learn: you are ready to develop your skills and enjoy learning new things - Good interaction skills: you enjoy customer encounters and can explain things clearly - Thoroughness: you handle devices responsibly and accurately - Initiative: you work independently and ensure the smooth daily operation of the store - Fluent Finnish language skills **Why come to work for iTapsa?** You are not just an employee, but part of a relaxed and professional team. - **Learn valuable skills:** gain expertise in customer service, store management, device repair, and sales - **Develop as a professional:** gain versatile work experience in technical and customer-oriented work - **Relaxed work atmosphere:** you work in a team where humor and a good vibe persist even during busy times - **Comprehensive orientation:** we support you from the start until you master the tasks independently **How to apply** Interested? Great, feel free to send in your application! Send your informal application by email to myynti@itapsa.com. Tell us who you are, why you want to join iTapsa, and when you could start. Please put **"Työhakemus iTapsa Turku"** in the email subject line. We review applications during the application period and fill the positions as soon as suitable candidates are found. The application period ends on 31.8.2026. Salary is determined according to the retail sector's collective agreement.