Customer Service Agent for Security Check, Finavia Ivalo Airport - Nordic Career Oy - Inari, Finland

Finavia, the airport operator, manages and develops 20 airports in Finland. Providing smooth and high-quality services to airlines and passengers is our priority. We develop Finland's accessibility and good flight connections. We are committed to responsible operations to promote sustainable air travel. We do work without which the world would be far away. Would you like to do work that makes the Northern Lights visible to the world? Join us as a customer service hero who saves travelers' days, relieves holiday stress with your excellent skills, and brings a smile to customers' faces! We are hiring customer service agents for security check, apron supervision, and passenger guidance at Ivalo Airport for the winter season 2026-2027. As a customer service agent, your task is to ensure smooth travel for each customer and deliver the exceptional customer experience we promise, in cooperation with other airport operators. You will meet every traveler confidently and ensure they want to return to our airport again. Your duties include security screening, for which we will provide training if needed. Additionally, your tasks include apron supervision, passenger guidance and information, and maintaining order and security in the terminal. Normal color vision is required. The selected candidate will undergo basic security clearance, drug testing, and a Peth test measuring alcohol consumption for security-critical tasks. The work involves shift work. We are looking for a positive, flexible, and organized team player. You naturally handle busy situations and are accustomed to working under pressure. You can communicate verbally and in writing in Finnish and English; additional language skills are an advantage. You are suitable if you actively observe your surroundings and have a keen eye for detail. You are experienced in face-to-face customer service in an international environment, comfortable with social media, and possess adequate IT skills. In this role, you will have the opportunity to utilize your skills and strengths fully. Varied tasks and working hours ensure each day is different and offer rewarding experiences. Our team is knowledgeable and motivated, committed to our values: responsibility, safety, customer focus, and innovation. We offer opportunities to develop your skills in a leading European airport company. You will have access to diverse employment and sports benefits. Join our community of over a thousand Finavia employees who enjoy their work! You can learn more about our benefits and career stories at finavia.fi/urafinavia and https://www.youtube.com/watch?v=nRK_0K7kaYo. The work begins in October/November 2026 and continues until the end of the spring season 2027, approximately until March 30, 2027. The position is full-time shift work. If you find yourself in the above description and are interested, please send your application and CV to us now. Please note that we review applications during the application period, and the position will be filled as soon as a suitable candidate is found. The recruitment is conducted in cooperation with Nordic Career. The person selected for the position will enter into an employment contract directly with Finavia. For more information about the position, contact Nordic Career: Minna Mantovaara, +358 50 548 2448, minna.mantovaara@career.fi Hannu Romppanen, +358 50 365 9363, hannu.romppanen@career.fi