This job posting describes an inbound Desk Sales role focused on customer service and turning inquiries and leads into sales or contracts. The candidate greets customers, handles inquiries, coordinates with sales and business support, and maintains a high level of customer experience through phone and email communications. The role involves collaborating with sales and key account managers, supporting sales and customer service behind the scenes, and daily cooperation with the Sales team as part of Business Support. Proficiency in Finnish is required; English is an asset due to the global nature of the company. The position is based in Vantaa, Finland, and involves handling inbound qualified leads from marketing channels, processing orders, and ensuring customer satisfaction. Salary details are not provided in the posting.
Job Details
Responsibilities
- Receive and handle incoming customer contacts, orders and service requests quickly and professionally
- Pursue leads from marketing and other channels to move them to contract
- Communicate with customers mainly by phone and email ensuring they feel heard and helped
- Collaborate with sales and key account managers to strengthen customer satisfaction and relationships
- Support sales and customer service in backend work, system maintenance and reporting
- Your home team is Business Support and you collaborate daily with sales
Requirements
- Experience in customer service or sales support or telemarketing
- Ability to manage routines, prioritize tasks and stay organized under pressure
- Proficient in IT and other technical systems
- Fluent Finnish, English helpful in global company
Skills & Technologies
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