Key Account Manager

Role Summary: Do you thrive in complex global environments, build lasting executive-level relationships, and naturally uncover new value for customers? Zalaris is hiring a Key Account Manager with strong upselling and business development acumen who combines exceptional customer leadership with a challenger-sales mindset to drive growth across our multinational HR & Payroll Managed Services portfolio. Location & Market Focus: Deep expertise in the Finnish market is required, and you must be based in Finland, preferably within Greater Helsinki. Fluent in Finnish and English. Your Mission and Role: As a Strategic KAM at Zalaris, you take full accountability for the customer journey—from contract handover to renewal and expansion. You operate as a trusted advisor, guiding HR leaders across Finland, ensuring seamless service delivery, and proactively identifying opportunities for improvement, innovation, and upsell opportunities. To succeed, you will bring experience from HR and Payroll Managed Services or Outsourcing organisations, with SAP HR, SAP SuccessFactors and SAP Payroll knowledge. You will lead governance and collaborate with cross-functional teams to ensure outstanding customer experience and sustained growth. Responsibilities include owning key customer relationships, contracts, P&Ls, and strategic account plans; driving renewals, upselling, cross-selling, and expansion; facilitating governance meetings; acting as primary contact for strategic customers; identifying root causes and business cases; leading opportunity development and managing the commercial pipeline; championing customer success internally and navigating the matrix organization. Your Experience and Skills: Proven experience in Key Account Management within an HR & Payroll outsourcing (BPO) in complex, global environments; strong commercial mindset with upselling, renewals, and business development; understanding HR and Payroll operations including Payroll, Time & Attendance, Workforce Management, Travel & Expense, and HR platforms such as SAP SuccessFactors, Workday, Oracle; ability to engage with CHRO-level executives; strong analytical and advisory skills; excellent communication and facilitation; proactive and accountable; ideally background in top-tier management consulting with PowerPoint, Excel, CRM, Power BI, and AI tool proficiency. What we offer: Fast-growing entrepreneurial company across Europe; hybrid and remote working options; competitive compensation and benefits. If you’re ready to shape the future of HR & Payroll, we’d love to hear from you.