Casino Coordinator - Immense Group - Tal-Pietà, Malta
Job Description
The Casino Coordinator at Immense Group manages game releases across all brands, ensuring compliance, certification, and operational efficiency. Responsibilities include managing game data, testing, setting up tournaments, monitoring performance, maintaining provider relationships, and supporting incident investigations. Requires at least 1 year of experience in iGaming, good knowledge of casino games, excellent English communication skills, and experience with operational tools like Excel, Slack, Zendesk, Jira. The role is based in Tal-Pietà, Malta, with relocation support.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 7 |
| Remote | 2 |
| Remote - Finland | 1 |
| Role type | Active listings |
|---|---|
| Software Engineer | 1 |
| Due Diligence Agent | 1 |
| Regulatory Assistant | 1 |
| Software QA Specialist | 1 |
| Human Resources Specialist | 1 |
| Customer Service Representative | 1 |
| Safer Gambling Analyst | 1 |
| Creative Designer | 1 |
| Finance Executive | 1 |
| Finance Accountant | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 7 |
| Junior | 1 |
Immense Group appears in 10 indexed job postings in JobCrawls' Finland dataset since September 2025. In that historical index, the strongest location signals for this employer are Remote - Global, Remote, and Remote - Finland.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Manage and release new games on the company websites.
- Add and manage game data, including correct free spins, tags, trophies, reviews, thumbnails, backgrounds, RTP information, achievements, rewards and other data.
- Test games before release to ensure they function correctly and comply with the requirements of each regulated market, currency, and device.
- Set up tournaments, free-spins and rewards based on CRM needs and requests.
- Monitor and validate the performance of the Battle of Slots product and ensure competitions are configured and running correctly.
- Own an assigned portfolio of game providers and manage day-to-day operational communication with them (game releases, certifications and operational issues).
- Gather and maintain provider roadmap confirmations and release schedules.
- Compile, maintain, and update operational documentation, trackers, and reports.
- Resolve operational support requests and escalation tickets within agreed SLAs.
- Support incident investigations and assist with validating fixes before games are returned to service.
- Identify opportunities to improve operational processes and raise suggestions for automation or efficiency improvements.
Requirements
- Minimum of 1 year's experience within the iGaming industry in a similar operational or customer-facing role.
- Good understanding of casino games and the online gaming industry.
- Excellent written and verbal communication skills in English.
- Strong organisational and time management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with Excel, Slack, Zendesk, Jira or similar operational tools.
Skills & Technologies
Education Level
None requiredBenefits & Perks
Benefits
