Customer Success Manager

About Scribe Scribe is where exceptional people come to do the best work of their careers. Our Specialized Intelligence platform helps teams capture how work happens and turn it into a reusable asset. We’re growing fast and work with many Fortune 500 customers. This Enterprise Customer Success Manager role owns a portfolio of large accounts, partnering with executive stakeholders to drive adoption, expansion, and measurable outcomes that support renewals. What You'll Do - Own a portfolio of Enterprise and Strategic accounts end-to-end—from onboarding through renewal—with accountability for retention and net revenue expansion - Design rollout and enablement programs that drive fast value and broad adoption across large organizations - Lead QBRs/EBRs that connect impact to executives’ metrics and surface expansion opportunities - Build relationships across end users, champions, and executive sponsors to expand Scribe’s footprint - Collaborate with Expansion AEs to define growth strategies and coordinate hand-offs - Provide customer insight to inform product roadmap and enablement programs What We’re Looking For - 6+ years in Enterprise Customer Success at a SaaS/AI company with measurable impact on adoption, NRR, or customer satisfaction - Proven end-to-end ownership of large, complex accounts; can speak to what moved the needle - Fluent in technical/workflow conversations with power users and ROI discussions with VP/C-suite - Data-driven storytelling, risk identification, and executive influence - Ability to build processes from scratch and iterate when needed - Comfortable with up to 25% travel and in-person time Nice to Have - Direct Fortune 500/global enterprise experience at a high-growth SaaS company - Ownership of expansion and renewal metrics (NRR/GRR) - Product-led growth experience with usage-driven CS motion - Consulting or change-management background on large-scale transformations Location Fully remote. Open to candidates anywhere in the U.S. Compensation $145K – $205K per year; equity included. Final offers depend on experience and scope. Benefits Health, dental, and vision insurance for you and dependents; flexible paid time off and holidays; 401(k); paid parental leave; commuter benefits; home office stipend.

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