Technical Account Manager

At Camunda, our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value. In this highly impactful role, you’ll be “in the boat together” with clients from day one – navigating technical challenges, providing expert guidance, and ensuring smooth adoption of our platform at scale. Success means building lasting relationships, accelerating customer outcomes, and making complex technology feel approachable for diverse teams. If you thrive on collaboration, love solving unique challenges, and are excited to empower companies across industries, we want you on our fast-growing, innovative Customer Success team. What you'll be doing: - Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey - Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success - Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations - Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally - Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale - Regularly spend time on-site with accounts for key milestone interactions (as needed, up to 50% during busy periods) to deepen partnerships and accelerate strategic initiatives - Work with public sector accounts who require security clearance (non-exclusively, your portfolio may also contain other accounts across the UK or Europe) What you bring: - At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software - Demonstrated technical expertise: hands-on with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks - Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes) - A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders—able to synthesize and explain complex issues clearly to varied audiences - Strategic problem solving competencies with a collaborative, impact-driven mindset; comfortable tailoring approaches to unique customer situations - Willingness and flexibility to spend time on-site with clients as account needs dictate (up to 50% during busy periods) - Ability and/or willingness to use our product. - You speak German fluently Nice-to-haves: - Experience in enterprise automation, business process management, process orchestration, or robotic process automation - Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.) - Familiarity with Camunda products