Customer Service Specialist -German Speaking - Prysmian Group - Remote - Global
Customer Service
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Job Description
The Customer Service Representative (German Speaking) is responsible for delivering excellent customer support to German-speaking customers by managing orders, quotations, offers, and customer inquiries throughout the full order-to-cash cycle. This role acts as a key liaison between customers, sales, planning, finance, and technical teams, ensuring high customer satisfaction, operational efficiency, and compliance with company policies. Responsibilities include answering customer inquiries, managing sales offers and quotations, order entry and maintenance in ERP systems, coordinating order fulfillment, supporting administrative and financial processes, and managing customer data. The ideal candidate has previous experience in customer service or sales support, fluent German and strong English skills, experience with ERP (e.g., SAP), and excellent organizational and communication skills.
Company Information
| Location | Active listings |
|---|---|
| Kirkkonummi, Finland | 212 |
| Remote - Global | 157 |
| Helsinki, Finland | 4 |
| Remote - Finland | 4 |
| Oulu, Finland | 3 |
| Morelena, Finland | 1 |
| Senstime, Finland | 1 |
| Role type | Active listings |
|---|---|
| Supervisor | 140 |
| Shift Supervisor | 45 |
| Production Line Operator | 9 |
| Human Resources Specialist | 8 |
| Intern | 4 |
| Product Manager | 4 |
| Maintenance Technician | 4 |
| Sales Manager | 3 |
| Internship | 3 |
| Supply Chain Planner | 3 |
| Project Manager | 3 |
| Process Engineer | 3 |
| Quality Manager | 3 |
| Controlling Specialist | 2 |
| HSE Manager | 2 |
| Distribution Operator | 2 |
| Production Manager | 2 |
| Quality Engineer | 2 |
| Product Specialist | 2 |
| Operator | 2 |
| Quality Control Technician | 2 |
| Project Engineer | 2 |
| Software Engineer | 2 |
| Commodity Buyer | 1 |
| Product Development Engineer | 1 |
| Health | 1 |
| Electrical Maintenance | 1 |
| Lube Technician | 1 |
| Electrical Supervisor | 1 |
| Human Resources Generalist | 1 |
| Buyer | 1 |
| Administrative Support | 1 |
| Reel Management Co-op | 1 |
| Shipping Lead | 1 |
| Data Scientist | 1 |
| Plant Controller | 1 |
| Investment & Cost Controller | 1 |
| Contract Management Specialist | 1 |
| Data Center Technical Manager | 1 |
| Utilities Sales Director | 1 |
| Quality Assurance Production Lead | 1 |
| Sustainable Solutions & Product Development Senior Engineer | 1 |
| General Ledger and Reporting | 1 |
| CMMS Coordinator | 1 |
| Payroll Specialist | 1 |
| Project Support Coordinator | 1 |
| Permitting Specialist | 1 |
| Operations Capex Manager | 1 |
| IT Specialist | 1 |
| Production Control Specialist | 1 |
| Facility Management | 1 |
| Engineer | 1 |
| Cable jointer | 1 |
| Planning Analyst | 1 |
| Design Engineer | 1 |
| Cable Design & Specification Engineer | 1 |
| Trainee | 1 |
| Customs Manager | 1 |
| SAP Quality and Plant Maintenance | 1 |
| Forklift Operator | 1 |
| Safety Technician | 1 |
| Production Testing Specialist | 1 |
| Land Installation Controller | 1 |
| Finance & Tax Expert | 1 |
| HSE Technician | 1 |
| Automation Engineer | 1 |
| Health and Safety | 1 |
| Boiler and Utilities Operator | 1 |
| Marketing & Communication | 1 |
| Content Specialist | 1 |
| Laboratory Engineer | 1 |
| Account Manager | 1 |
| Project Specialist | 1 |
| Electrical Engineer | 1 |
| Sales & Marketing Manager | 1 |
| Customer Service Specialist | 1 |
| Sites Quality Manager | 1 |
| Senior Buyer Raw Materials | 1 |
| Human Resources Support | 1 |
| Information Security Analyst | 1 |
| Production Worker | 1 |
| Intern Digital Innovation | 1 |
| Electrical Helper | 1 |
| Cable Inspector | 1 |
| QC Technician | 1 |
| Controlling Intern | 1 |
| Legal Affairs Manager | 1 |
| Production Supervisor | 1 |
| Lean Transformation | 1 |
| Total Rewards & Mobility Coordinator | 1 |
| Design Engineering Manager | 1 |
| HR Intern | 1 |
| Department Supervisor | 1 |
| Worker | 1 |
| HSE Analyst | 1 |
| HVAC Laborer | 1 |
| Cable Installer | 1 |
| Planner | 1 |
| Purchasing Assistant | 1 |
| Export Inside Sales Specialist | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 149 |
| Mid-level | 69 |
| Manager | 40 |
| Intern | 6 |
| Senior | 1 |
| Specialist | 1 |
| Junior | 1 |
| No People Management | 1 |
Prysmian Group appears in 382 indexed job postings in JobCrawls' Finland dataset since July 2023. In that historical index, the strongest location signals for this employer are Kirkkonummi, Finland, Remote - Global, and Helsinki, Finland.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Answer customer inquiries related to orders, complaints, and product information.
- Manage sales offers and quotations.
- Perform order entry and maintenance in ERP systems.
- Coordinate order fulfillment and communicate with planning and supply chain teams.
- Support administrative and financial processes including invoicing, returns, and overdue payments.
- Assist with customer onboarding and data management.
Requirements
- Previous experience in Customer Service, Sales Support, Order Management, or a similar role.
- Fluent German (spoken and written) and strong English communication skills.
Education Level
None requiredRecruitment Process
- 1Application
- 2HR interview
- 3Hiring Manager interviews
- 4Online assessment
