Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("Market Average: Mid-Level Level"), this listing's salary midpoint is about 10% higher. The offer sits above the benchmark range (€1,976–€1,976). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 1 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Service Agent | €1,995/per month | €2,071/per month | €2,147/per month |
| From job ad (Mid-Level) | €2,167/per month | €2,167/per month | €2,167/per month |
The Swedish Customer Service Agent role is focused on assisting Swedish-speaking players with account questions, payments and general support across calls, chats and emails. You will become a mini-expert in sportsbook and casino, with the freedom to resolve issues and contribute ideas. You will handle customer inquiries via phone, chat and email; solve cases fully; approve withdrawals and handle KYC; run daily security checks; spot trends and share insights to improve processes; work closely with internal teams; and strive to reach KPIs while maintaining a positive team atmosphere. The role requires fluency in Swedish, a curious and social attitude, interest in sports or casino, openness to shift work, and the ability to multitask in a fast-paced environment. The company offers growth through an internal Academy with areas like fraud, compliance, product, escalations, and commercial. Benefits include relocation package with a bonus scheme, hybrid work setup with up to 40 days fully remote abroad per year, private international health insurance, wellbeing allowance, home office setup bonus, and regular team events within a social expat community. Location: Malta. Job start: 30/07/2026. Publication date: April 4, 2025.
Job Details
Responsibilities
- Help customers via phone, chat and email
- Solve cases fully — not just forwarding them
- Approving withdrawals and handling KYC
- Running daily security checks
- Spotting trends and sharing insights to improve processes
- Working closely with other internal teams
- Reaching KPIs and contributing to a strong team atmosphere
Skills & Technologies
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