Senior HR Compliance & Escalations Specialist – EMEA
Senior HR ops role in EMEA focusing on compliance and escalations
Remote People is looking for a Senior HR Compliance & Escalations Specialist to join our EMEA Support team. This senior, employee-facing HR Operations role handles complex employment challenges, acts as escalation point for high-priority cases, and collaborates with Payroll, Legal and Compliance to ensure compliant resolutions across Spain, France and Germany. Responsibilities include managing contracts, leave, payroll and benefits queries, employee relations and offboarding, creating SOPs and knowledge-base guidance, coaching junior staff, and ensuring audit-ready documentation. The role is fully remote within the EMEA region and requires 5+ years of progressive HR Operations experience in a multi-country environment.
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- Act as the senior escalation point for complex employee and client HR queries across EMEA, taking ownership from initial assessment through to a clear, compliant resolution.
- Provide practical, accurate guidance on employment compliance, contracts, leave, benefits, payroll-related queries, employee relations and offboarding.
- Independently assess risk and resolve high-priority cases wherever possible, reducing unnecessary reliance on external providers or internal specialist teams.
- Apply strong working knowledge of employment practices across key EMEA countries—particularly Spain, France and Germany—to provide timely, actionable answers.
- Lead sensitive employee and client conversations by phone or video when written communication is not sufficient, using empathy and sound judgement to de-escalate concerns and restore trust.
- Work closely with Payroll, Legal, Compliance, Operations and local providers when specialist input is required; provide clear case context, recommendations and next steps to drive resolution efficiently.
- Manage a varied case queue through tickets and email, prioritising urgent issues and ensuring cases are documented accurately and resolved within agreed service levels.
- Identify recurring case themes, investigate root causes and create practical SOPs, knowledge-base guidance and process improvements to prevent repeat escalations.
- Support and coach junior support team members on complex cases, compliance principles and best practices for case ownership and communication.
- 5+ years of progressive HR Operations, Employee Relations, EOR, PEO, HR shared services or employment-compliance experience in a multi-country EMEA environment.
- Strong hands-on knowledge of employment compliance and employee lifecycle processes, with direct experience supporting Spain, France and Germany strongly preferred.
| Location | Active listings |
|---|---|
| Remote - Europe | 8 |
| Remote - EMEA | 6 |
| Remote - Global | 4 |
| Lisbon, Portugal | 3 |
| Remote - LATAM | 1 |
| Role type | Active listings |
|---|---|
| AI Engineer | 3 |
| Customer Success Manager | 2 |
| Product Manager | 2 |
| Sales Account Executive | 2 |
| Specialist | 1 |
| HR Operations & Global Employment Support Specialist | 1 |
| Customer Service | 1 |
| HR Compliance Specialist | 1 |
| HR Solution Manager | 1 |
| Employee Support Specialist | 1 |
| Back-End Engineer | 1 |
| Onboarding Specialist | 1 |
| Revenue Operations Manager | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 8 |
| Senior | 4 |
| Manager | 4 |
| Director | 1 |
| Junior | 1 |
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