After Sales-assistentti - F9 Distribution Oy - Tampere, Finland

Join us in building a first-class customer experience! Are you interested in a role that combines customer service, problem-solving, and managing smooth aftersales processes? We are looking for an proactive and action-oriented After Sales Assistant for a fixed-term parental leave replacement to strengthen our team at our Tampere office. In this role, you will enhance customer satisfaction by handling customer accounts in a customer-oriented and solution-focused manner after the purchase. You will work on tasks such as: · Handling warranty exchange permits · Managing return permits · Customer returns · Customer credits · Handling complaints You will succeed if you are: · Organized and able to manage your own work · Capable of working efficiently under pressure and in busy situations · Customer-oriented · Fluent in English · Proficient in Excel basics and quick to learn new systems You do not need to know everything beforehand, as you will receive comprehensive training and support from a knowledgeable team and supervisor. However, interest in developing aftersales operations and previous experience with complaints, warranty processes, or other aftersales tasks will help you succeed. Additionally, relevant education, such as in retail, is considered an advantage. What we offer: We offer a versatile role where you can influence the customer experience directly and participate in developing smooth aftersales operations. You will work in a supportive and professional team where teamwork is a key strength. We help you develop your skills and you will have the opportunity to work with the latest IT products. Additionally, you will receive comprehensive employment benefits. Ready for the next step in your career? Send your application and CV with salary expectations by Sunday, June 14, 2026, through our application portal. Tell us what interests you about this role and how you can utilize your skills with us. The preferred start date is in July, and the position is at least one year, with further details to be confirmed before start.