Customer Service-Oriented Dispatch Operator - Hinausautokeskus Oy - Bärgningsbilcentralen Ab - Helsinki, Finland

We are looking for a customer service-oriented dispatch operator for a permanent position. We offer interesting, independent, and responsible work with friendly colleagues. Job Description The work primarily involves processing orders and directing tow truck drivers and roadside assistance mechanics. Customer needs may vary from non-urgent vehicle, motorcycle, or machinery transfers to urgent breakdowns or accidents, with the core task being to meet these needs and wishes. The work involves continuous problem-solving. In daily work, there is a strong emphasis on assisting customers with various transportation and assistance needs. You will handle and organize help for customers in a flexible, high-quality, and confident manner. You will ensure that drivers perform their daily tasks and play an essential role in our close-knit team. Situations on the road can change quickly, and you will respond professionally to ensure situations remain under control while maintaining a customer-oriented attitude. Work shifts are scheduled on weekdays and weekends between 6:00 and 23:00. Shift lengths vary from 8 to 12 hours. The workplace is located in Helsinki, Ala-Tikkurila. Candidate requirements * Good knowledge of the Helsinki metropolitan area * Proficiency in Finnish and fluent English * Knowledge of automotive technology * Initiative, problem-solving skills, organizational skills, and customer service orientation * Basic computer skills * Stress tolerance and quick reaction skills to changing situations * A relevant education or previous experience in similar roles is considered an advantage We offer * Comprehensive onboarding * Diverse and challenging work * Youthful and relaxed work environment * Competitive salary * Company bicycle benefit (tax value) * Lunch benefit (tax value) * Voluntary accident insurance during free time