Customer Success - Microsoft Viva - Avanade - Remote - Global

The Customer Success supports all aspects of the customer lifecycle, from onboarding to adoption, enablement, training, and value reviews for a strategic portfolio of customers using Microsoft Viva. This role places a strong emphasis on customer success, user adoption, and education, ensuring customers maximize the value of their Microsoft Viva investment through ongoing guidance, workshops, and training sessions. The ideal candidate has experience in the HR and/or employee engagement space, a passion for technology, and a customer-first mindset focused on driving engagement, adoption, and long-term success. This person should be comfortable delivering training, advising customers on best practices for Microsoft Viva, and partnering closely with stakeholders to support change management and employee experience initiatives. Success in this role requires strong attention to detail, excellent follow-through, and the ability to thrive in a fast-paced environment while building trusted relationships with customers and helping them achieve measurable business outcomes.