Customer Success Architect, NEUR - Gitlab
Customer Success Architect
Job Description
The Customer Success Architect (CSA) team focuses on the themes of align, enable, and expand. The CSA role is designed to provide value by aligning our platform with customer objectives and driving long-term success. Responsibilities include partnering with customers, guiding platform adoption, acting as liaison, managing customer accounts, onboarding, building success plans, managing escalations, and supporting training. The role requires understanding of DevSecOps, software development lifecycle, and customer success experience. Benefits include flexible paid time off, resource groups, stock plans, parental leave, and more. The role is remote, with location flexibility. We encourage candidates from diverse backgrounds to apply.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 161 |
| Remote - North America | 14 |
| Remote | 9 |
| Remote - EMEA | 5 |
| Remote - United States | 3 |
| Remote - Canada | 3 |
| Remote - Europe | 1 |
| Role type | Active listings |
|---|---|
| Backend Engineer | 23 |
| Solutions Architect | 9 |
| Product Manager | 8 |
| Software Engineer | 7 |
| Commercial Account Executive | 6 |
| Sales Representative | 5 |
| Human Resources Specialist | 5 |
| Customer Success Manager | 5 |
| Engineering Manager | 4 |
| New Business Account Executive | 4 |
| Account Executive | 4 |
| Customer Success Engineer | 4 |
| Program Manager | 4 |
| Regional Marketing Manager | 3 |
| Strategic Account Executive | 3 |
| Data Analyst | 3 |
| Regional Sales Director | 3 |
| Business Development Representative | 2 |
| Data Scientist | 2 |
| Engagement Manager | 2 |
| Field CTO | 2 |
| Senior Manager | 2 |
| Site Reliability Engineer | 2 |
| Candidate Experience Specialist | 2 |
| Customer Experience Services Manager | 2 |
| Manager | 2 |
| AI Engineer | 2 |
| Technical Program Manager | 1 |
| Infrastructure Platforms Engineer | 1 |
| Contract Manager | 1 |
| People Operations Partner | 1 |
| Vulnerability Researcher | 1 |
| Product Security Architecture Director | 1 |
| Vice President, Data & Insights | 1 |
| Stock Administrator | 1 |
| Corporate Security Engineer | 1 |
| Customer Relationship Manager | 1 |
| Senior Engineering Manager | 1 |
| Professional Services Engineer | 1 |
| Project Manager | 1 |
| Financial Analyst | 1 |
| Sales Development | 1 |
| Product Management Specialist | 1 |
| Security Architect | 1 |
| Program manager | 1 |
| Customer Service Representative | 1 |
| Enablement Lead | 1 |
| Legal | 1 |
| Major Account Executive | 1 |
| Software Security Engineer | 1 |
| Enterprise Applications Engineer | 1 |
| Technical Writing Director | 1 |
| Executive Assistant | 1 |
| Sales Manager | 1 |
| Sales Development Representative | 1 |
| Backend Developer | 1 |
| Commercial Legal Counsel | 1 |
| Support Manager | 1 |
| Data Architect | 1 |
| Infrastructure Security Manager | 1 |
| Infrastructure Security Engineer | 1 |
| Researcher | 1 |
| Software Engineering Manager | 1 |
| Application Security Manager | 1 |
| Senior UX Researcher | 1 |
| Corporate Development Analyst | 1 |
| Product Marketing Manager | 1 |
| Solutions Architect Manager | 1 |
| Principal Engineer | 1 |
| Field Strategist | 1 |
| Vice President | 1 |
| Data System Architect | 1 |
| Senior FP&A Analyst | 1 |
| Public Sector Solutions Architect | 1 |
| Director | 1 |
| Public Sector Strategic Account Executive | 1 |
| Database Engineer | 1 |
| Renewals Director | 1 |
| Executive Business Partner | 1 |
| Product Design Manager | 1 |
| Pricing Director | 1 |
| Senior Recruiter | 1 |
| Security Engineer | 1 |
| Security Risk Management Engineer | 1 |
| G&A Engineer | 1 |
| Business Development Executive | 1 |
| HRIS Analyst | 1 |
| Legal Engineer | 1 |
| Engineer | 1 |
| Procurement Analyst | 1 |
| Ecosystem Sales Manager | 1 |
| Architect | 1 |
| CPQ Developer | 1 |
| Accounts Receivable Analyst | 1 |
| Vice President of Engineering | 1 |
| Vice President, Legal Commercial | 1 |
| Customer Success Architect | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 141 |
| Manager | 8 |
| Senior | 8 |
Gitlab appears in 196 indexed job postings in JobCrawls' Finland dataset since October 2023. In that historical index, the strongest location signals for this employer are Remote - Global, Remote - North America, and Remote.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Partner with customers to achieve business outcomes
- Guide platform adoption and usage
- Act as liaison between customer and GitLab
- Manage customer accounts and onboarding
- Build success plans and KPIs
- Manage escalations and support training
Requirements
- Understanding of DevSecOps
- Knowledge of software development lifecycle
- Experience in customer success or related field
- Strong communication skills
- Project management experience
- Technical problem-solving skills
Skills & Technologies
