Customer and Communications Director | DigiHelsinki Oy, Helsinki - MPS Career Oy - Helsinki, Finland

We are seeking a Customer and Communications Director at DigiHelsinki to oversee the management, development, and implementation of customer and communication activities. The role combines customer development, communication management, and the ability to build effective collaboration models with various stakeholders. DigiHelsinki is still in the construction and development phase, offering an opportunity to genuinely shape new operational methods and influence the organization’s direction. You will naturally take on different levels of responsibility, as the role requires strategic insight as well as practical involvement and a hands-on approach working with the team. As a member of DigiHelsinki’s management team, you will lead the customer and communication team, which includes a communications manager, a communications specialist, and three account managers. Your responsibilities include: Leading customer and communication functions and clarifying operational practices Developing customer relationships, customer cooperation, and stakeholder relations Strengthening customer understanding Coordinating and developing internal and external communications Developing employer branding and visibility in collaboration with HR Developing websites, content, and communication channels Supporting leadership communication and organizational change communication Collaborating with the City of Helsinki and other key stakeholders You will succeed if you have: Experience in leading customer, communication, and stakeholder cooperation, preferably in ICT or service business Ability to lead multiple entities practically and goal-oriented An execution-oriented and developmental work style, with enthusiasm for developing the organization and its operations Ability to build cooperation and trust among different actors Experience in leading an expert team Confident presentation skills in personnel, customer, and stakeholder events Good prioritization and organizational skills, with the ability to implement plans effectively Active approach to developing your own skills and work Fluent Finnish and English skills; Swedish language skills are an advantage Suitable higher university degree. What we offer: This role offers the opportunity to be part of our development journey, shaping how we communicate and collaborate with our clients. At DigiHelsinki, you will help build a new kind of digital city together with knowledgeable colleagues. We offer the chance to influence, develop operations, and continuously grow your expertise in a changing environment. We value curiosity and a development-oriented attitude, encouraging active learning, renewal, and maintaining your skills. You will have the opportunity to turn ideas into practice and genuinely advance our operations. Our expert work enables a flexible hybrid work model, combining office collaboration and efficient multi-location work. Our office is located in the urban Konepaja area in Vallila, with good transportation connections. We prioritize employee well-being, satisfaction, and community. We offer comprehensive occupational health services and various employee benefits, such as Epassi cultural, sports, and wellness benefits, as well as commuter and lunch benefits. We foster a community-oriented culture through shared events and recreational activities. We compensate our staff according to the current compensation scheme. Diversity and Equality: We value diversity and equality in our workplace. We believe that different experiences and perspectives support innovation, well-being, and productivity. We encourage individuals from various backgrounds to apply.