Customer Service Specialist (Swedish Speaking) - Pentasia - Malta
Customer Service
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Job Description
Established international iGaming company on the lookout for Customer Service Specialist (Swedish Speaking). Assist customers via live chat, email, and phone, providing timely and effective support. Take ownership of more complex issues, ensuring they are resolved efficiently. Collaborate with internal teams and external partners to resolve customer concerns. Process KYC verification and enhanced due diligence when necessary. Review and approve withdrawal requests in line with security protocols. Conduct daily security checks to monitor new accounts and transactions. Analyze customer interactions and provide feedback to improve services and self-help resources. Support CX initiatives by contributing insights on customer trends and system improvements. Handle additional tasks as required by the Customer Experience Management team.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 31 |
| Remote - Europe | 18 |
| Helsinki, Finland | 2 |
| Remote | 2 |
| Remote - North America | 1 |
| St. Julian’s, Malta | 1 |
| Role type | Active listings |
|---|---|
| Marketing Specialist | 5 |
| Software Engineer | 4 |
| Data Engineer | 2 |
| Product Manager | 2 |
| Human Resources Specialist | 2 |
| Fraud and Payments Manager | 1 |
| Technical Customer Support Specialist | 1 |
| AI Engineer | 1 |
| Commercial Manager | 1 |
| Director | 1 |
| Content Manager | 1 |
| Product Analyst | 1 |
| Public Relations Specialist | 1 |
| Paid Media Manager | 1 |
| Compliance Manager | 1 |
| Payments Manager | 1 |
| Risk and Fraud Analyst | 1 |
| Customer Service Agent | 1 |
| Corporate Onboarding Executive | 1 |
| Product Owner | 1 |
| Manager | 1 |
| Game Design Specialist | 1 |
| Customer Service | 1 |
| Casino Streamer / Influencer Manager | 1 |
| Market Manager | 1 |
| Community Manager | 1 |
| Technical Compliance Officer | 1 |
| Business Development Manager | 1 |
| Business Development Executive | 1 |
| Sales Director | 1 |
| AI Enabler | 1 |
| CRM Coordinator | 1 |
| Solutions Architect | 1 |
| Head of AI | 1 |
| Technical Compliance Specialist | 1 |
| Product Engineering Manager | 1 |
| SEO Manager | 1 |
| Affiliate Manager | 1 |
| Affiliate Acquisition Manager | 1 |
| Sportsbook Growth Specialist | 1 |
| Regulatory Compliance Manager | 1 |
| Country Manager | 1 |
| Sales & Commercial | 1 |
| Systems Architect | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 33 |
| Senior | 8 |
| Manager | 3 |
| Director | 1 |
Pentasia appears in 55 indexed job postings in JobCrawls' Finland dataset since December 2025. In that historical index, the strongest location signals for this employer are Remote - Global, Remote - Europe, and Helsinki, Finland.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Assist customers via live chat, email, and phone, providing timely and effective support.
- Take ownership of more complex issues, ensuring they are resolved efficiently.
- Collaborate with internal teams and external partners to resolve customer concerns.
- Process KYC verification and enhanced due diligence when necessary.
- Review and approve withdrawal requests in line with security protocols.
- Conduct daily security checks to monitor new accounts and transactions.
- Analyze customer interactions and provide feedback to improve services and self-help resources.
- Support CX initiatives by contributing insights on customer trends and system improvements.
- Handle additional tasks as required by the Customer Experience Management team.
Requirements
- Fluent Swedish (spoken and written)
- Interest in sports and casino
- Analytical mindset
- Ability to work flexible shifts including night shifts
- Previous customer service experience
- Strong multitasking skills
Skills & Technologies
Education Level
None requiredBenefits & Perks
Benefits
