Customer Service & Sales Assistant

How does a key role in a rapidly growing Finnish success story sound? At Kultakiertue, we are the market leader and pioneer in the purchasing and evaluation of precious metals, especially gold and silver. Our safe, reliable and truly customer-oriented service model will soon operate in all Nordic countries and in Europe. More than 100 professionals already work within our unique service concept and our growth is only accelerating. Now is the perfect time to join the Kultakiertue journey! In this role, you will be responsible for contacting our existing customers by phone, confirming scheduled appointments, and rescheduling them when needed. Key Responsibilities Contacting existing customers by phone Confirming scheduled appointments Rescheduling and rearranging appointments when needed Providing friendly and professional customer service Answering customer questions Updating customer information in our systems Working closely with the rest of the team to ensure smooth day-to-day operations What We Expect from You Fluency in the local language of the market you are applying for Excellent English skills, both written and spoken Finnish language skills are considered an advantage Strong communication and customer service skills Confidence and ease in communicating with customers over the phone A positive, proactive, and customer-focused attitude Ability to manage multiple tasks simultaneously A careful, organised, and self-driven approach to work Previous experience in customer service, appointment scheduling, or sales is considered an advantage What We Offer A supportive and open work environment where everyone's contribution is valued The opportunity to play an important role in our international growth Great opportunities to develop your professional skills and grow your career with us International working environment A flexible hybrid working model and flexible working hours Application period and start date The compensation consists of a fixed monthly base salary of 2000€ plus performance-based bonuses. Interested? Please send us your CV and application and let us know which market you are applying for. We review applications continuously, so we encourage you to apply as soon as possible. Come and join our growing international team – we look forward to hearing from you!