AI Adoption and Transformation Lead - IF Insurances

Are you passionate about how AI can reshape customer experiences, operational efficiency, and business strategy? In this role, you will drive our internal AI adoption, identify the most impactful opportunities, and guide leaders toward a future where AI creates tangible value. About the role The insurance landscape is undergoing a massive transformation driven by Artificial Intelligence, and at If Insurance, we are leading the change within the Claims domain. We are expanding our Digital Claims unit and looking for an ambitious AI professional to help us unlock the next generation of intelligent claims handling. In this role, you will bridge the gap between cutting-edge technology and business value. You will be responsible for ensuring we utilize AI effectively across all levels of the organization—ranging from the pragmatic implementation of local low-code agents to driving our most significant strategic AI bets within the Nordic Claims agenda. You will join a high-performing digital claims unit and report directly to the Nordic Head of Digital Claims, but the position will also require close collaboration with stakeholders, other AI specialists as well as legal. This is a unique opportunity to step into a role with strong future leadership potential. As we expand our AI capabilities, you will play a key role in shaping the team and are expected to grow into a leadership position as the area scales. Your responsibilities includes; - Drive the AI Agenda: Identify, scope, and drive large-scale AI initiatives and strategic "bets" that transform how we handle claims across the Nordics. - Pragmatic Implementation: Help set the strategy for democratizing AI internally by designing and deploying agile, low-code solutions and local agents to optimize daily workflows. - Cross-Functional Collaboration: Act as the connective tissue between business units, data science teams, and IT to move AI concepts from ideation to production, including sustainable operations and maintenance. - Guardrails & Best Practices: Ensure that AI tools and agents are implemented responsibly, securely, and in alignment with enterprise governance. Here are some of the benefits of working at If: - An inclusive work environment where everyone is welcome - Career and development opportunities in the biggest insurance company in the Nordics - Social activities, as well as highly skilled professional environment - Possibility of hybrid workplace - Health promoting workplace with e.g., wellness allowance and various sports activities - Great insurance benefits About the team The Nordic Digital Claims unit is a part of If focusing on meeting digital demands with an agile mindset and working methods. The unit is responsible for building and developing our digital offerings to create excellent customer experiences, efficient solutions and high quality claims decisions for our customers. The unit covers all digital solutions, from customer-facing web/app, to claims automation, fraud detection, partner steering. Primary delivery is through Agile development teams, but in this role, you will sit as a key enabler for bringing in new technology or opening up for new use cases. As AI adoption and Transformation lead, you will be part of the Nordic Digital Claims management team, where we are investing in more AI competencies and where we foster and develop our competences. Who are you? To thrive in this role, you have technical understanding and enjoy exploring how emerging technologies can create business value. You are proactive, analytical, with the ability to structure complex problems, evaluate opportunities, and turn insights into action. You are a strong communicator and comfortable facilitating collaboration across multiple stakeholder groups. You combine strategic thinking with a practical approach to driving adoption and change. You also have - Academic degree in business, technology, data/AI, or equivalent - Solid experience working with AI strategy/adoption - Experience of working with bigger cross-functional projects and project leadership roles - Technical understanding to engage in meaningful dialogue with data scientists, developers, and architects – and build low code agents, without needing to build models or write code yourself - Experience in driving transformation and change management Core Competencies - Pragmatic AI Implementation: Proven ability to deploy AI solutions (such as low-code agents) into production environments and map them directly to operational efficiency and business value. - Process Automation & Design: A strong eye for analyzing existing claims workflows and identifying exactly where AI or agentic automation can eliminate friction. - Adoption & Change Management: The ability to support and upskill local teams, ensuring new AI tools and low-code solutions are actually adopted and utilized in daily operations. - Agentic Architecture: Understanding of how to build, orchestrate, and optimize AI agents to automate complex multi-step processes. - Experience with Low-Code/No-Code AI Platforms: Microsoft Copilot Studio, Power Platform, or similar enterprise automation suites.