Senior System Engineer ITOM - ServiceNow - IFS - Remote - Global

As our Senior System Engineer ITOM - ServiceNow, you will be part of our Solution Centre of Excellence team where we strongly believe that working hard and having fun are two compatible elements. We are looking for a proactive and experienced Senior System Engineer ITOM – ServiceNow to join our team and play a key role in evolving our ServiceNow instance. You will act as a trusted advisor to stakeholders, responsible for designing, implementing, and maintaining our ServiceNow platform, ensuring it meets the needs of the organization and enhances our IT service management processes. Key responsibilities include implementing, configuring, and maintaining ServiceNow Discovery, developing and customizing discovery patterns, troubleshooting discovery failures, designing and maintaining a well-structured CMDB, ensuring data integrity, conducting health checks, configuring Service Mapping, managing event rules, and supporting system stability and upgrades. Qualifications include 5+ years of experience with ServiceNow ITOM, Discovery, and Service Mapping, strong understanding of customer service workflows, certifications such as ServiceNow CSA, CIS-EM, CIS-SM, CIS-DISCO, CIS-ITSM, CIS-CSM, ITIL Foundation, and experience with enterprise applications. We embrace flexible and hybrid work opportunities to support diverse needs and lifestyles.