Customer Service Representative - Academic Work

Job Description In this role, you will serve as an important link between customers and internal stakeholders. Your workdays will be varied and consist of diverse customer service and order management tasks. Part-time (75% working hours, approx. 28 h/week) - Duration of employment: 24.9.2026 – 31.12.2026 Due to our client company's international operating environment, we request that you send your application and CV to us in English. Responsibilities - Processing orders for loan packages and kit bookings, handling credits and related inquiries - Coordinating returns, pickups, and proofs of delivery, as well as processing pricing requests - Handling incoming emails and phone calls - Communication with internal and external stakeholders - Clarifying, resolving, recording, and monitoring billing discrepancies We are looking for - Experience in customer service, order processing, or contact center work - Fluent oral and written skills in Finnish and English - Basic proficiency in MS Office (especially Excel, Outlook, Word) and an understanding of ERP systems - Experience in handling loan packages and kit bookings is considered an advantage To succeed in the role, you are also: - Proactive - An excellent communicator - Responsible Our recruitment process Academic Work is managing this search on behalf of its client, who requests that all questions regarding the position be directed to Academic Work. Applicants will be interviewed continuously, and if we have progressed further in the recruitment process, we may close the application before final selections. The selection process includes tests measuring personality traits and cognitive ability. These tests serve as tools to find the right person for the position and ensure an equal and fair evaluation.