Enterprise Support Team Lead
Lead a global veterinary SaaS support team at Nordhealth.
Nordhealth is a remote-first SaaS company providing cloud-based Practice Information Management Software for veterinary and therapy professionals. We’re looking for an Enterprise Support Team Lead to support our growth in the Veterinary BU, leading a team of Support Specialists for Provet, our cloud-based veterinary practice management system. The role involves coaching, performance management, hypercare planning for new clinics, and direct customer communication for enterprise accounts across multiple locations and countries. The ideal candidate has experience in a fast-growing global SaaS environment, with a focus on enterprise customer relationships and KPI delivery.
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Estimated from 4,356 comparable listings
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| this company | €2,400 per month | €2,945 per month | €4,000 per month |
| This offer | €2,700 per month | €2,945 per month | €3,189 per month |
- Lead and manage a team of Support Specialists
- Provide coaching and performance reviews
- Oversee onboarding and training
- Own day-to-day operational performance for enterprise accounts
- Monitor SLAs and KPIs
- Manage hypercare for new clinics
- Coordinate cross-functional responses
- Report on performance and trends
- Experience in leading teams
- SaaS experience
- Enterprise customer focus
- Strong communication skills
- Ability to work across time zones
| Location | Active listings |
|---|---|
| Remote - Global | 17 |
| Remote - Europe | 13 |
| Helsinki, Finland | 7 |
| Finland | 3 |
| Denmark | 3 |
| United Kingdom | 2 |
| Remote - Finland | 2 |
| Germany | 2 |
| Sweden | 2 |
| Norway | 1 |
| Role type | Active listings |
|---|---|
| Engineering Manager | 2 |
| Support Specialist | 2 |
| Product Manager | 2 |
| Customer Support Specialist | 2 |
| Intern | 2 |
| Customer Success Specialist | 1 |
| Sales Development | 1 |
| Frontend Engineer | 1 |
| Growth Engineer | 1 |
| Open Application | 1 |
| Marketing Specialist | 1 |
| General Manager | 1 |
| Product Marketing Manager | 1 |
| Country Manager | 1 |
| Head of Engineering | 1 |
| Technical Support Developer | 1 |
| Sales Executive | 1 |
| Backend Engineer | 1 |
| Python Backend Engineer | 1 |
| HubSpot CRM and Automation Specialist | 1 |
| Marketing Assistant Intern | 1 |
| Design Engineer | 1 |
| Customer Support Manager | 1 |
| Program Manager | 1 |
| Support Support Support | 1 |
| Onboarding Specialist | 1 |
| Sales Account Executive | 1 |
| Content Marketing Manager | 1 |
| Customer Support | 1 |
| Senior Frontend Engineer | 1 |
| Product Marketing Lead | 1 |
| Growth Software Engineer | 1 |
| Group Financial Controller | 1 |
| Enterprise Support Team Lead | 1 |
| Data Engineer | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 18 |
| Manager | 9 |
| Senior | 6 |
| Intern | 3 |
| Executive | 2 |
| Director | 1 |
| Junior | 1 |
Nordhealth is a remote-first SaaS company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs.
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