Examination Services Specialist

Tampere University is a unique, boldly future-oriented and developing community, and one of Finland’s most multidisciplinary universities. Technology, health and society meet here in a distinctive way. Our research groups and projects conduct multidisciplinary research across organisational boundaries. Our community is international, with people from more than 80 countries. Read more about Tampere University. Tampere University’s Education and Learning Services Unit provides the services required by the university’s educational activities and is responsible for preparing, implementing and developing decision-making related to education and teaching. The unit supports university and faculty leadership in the strategic and operational management of education. Services are provided centrally and as local services in the faculties, in close cooperation with the university’s service units, Tampere University of Applied Sciences and other stakeholders. We are now seeking a specialist for the Education and Learning Services Unit to develop examination services. The position is part of the Education Management Support Team. The Education Management Support Team supports education management, the preparation of decision-making and the development of operations. The team produces information, coordinates processes and supports the development of education service entities in cooperation with faculties, service units and other stakeholders. Job description The Examination Services Specialist is responsible for expert tasks related to examination services and processes and participates in their planning, maintenance, evaluation and development. The main focus of the role is expert support for the operation, practices, instructions and development needs of the electronic examination service and TUNI EXAM. The specialist coordinates the development of examination operating models, monitors the functioning of services and prepares development needs in cooperation with teachers, information-system specialists, faculties and other stakeholders. The work also includes reporting and documentation related to examination processes, communications, orientation, and preparing changes, disruptions and development measures. The role also supports teachers, students and other users with examination-related questions and involves preparing and delivering training, information sessions and support materials. The specialist may also participate in developing examination facilities, invigilation, software requirements and other prerequisites for examinations. Requirements A suitable higher education degree, experience working in higher education administration or with digital services, good IT skills, and fluent spoken and written Finnish and English are required. Success in the role requires an organised and careful approach, the ability to manage broad areas of work, and good organisational, communication and interpersonal skills. We value a development-oriented approach, a service-minded attitude, the ability to work with different stakeholders and readiness to solve practical and technical service issues. Experience with higher education examination processes, electronic examinations, the EXAM system, student administration systems or digital service development is considered an advantage. Experience in process development, system testing, user support, training, and producing guidance and communication content is also an advantage. Tampere University is a unique, multidisciplinary, boldly future-oriented and developing community. Our important values are openness, critical thinking, diversity, learner-centredness, courage, education and responsibility. We hope you can commit to these values and promote their principles in your work. What we offer We offer the opportunity to work in an active and expert community on the development of education services and examination processes. You will be supported by your supervisor, skilled colleagues and the higher education community’s collaboration networks. In this role, you can influence the development of examination practices, services and user experience. Our employee benefits include comprehensive occupational healthcare services, affordable restaurant and café services on all campuses, sports, culture, wellbeing and commuting benefits through Epassi, and one hour of working time for exercise. Read more about working with us on our employer pages. Welcome to our community to build a meaningful career and contribute to the development of our university and shared culture. This is a full-time, permanent position, starting as soon as possible by agreement. Weekly working time is 36 hours and 15 minutes. A probationary period in accordance with the Employment Contracts Act applies. The position is based in Tampere. The salary is determined in accordance with the salary system for other staff under the general collective agreement for universities. The preliminary job-demand level for the Examination Services Specialist is 9. In addition, a salary component based on personal work performance is paid. How to apply Submit your application using Tampere University’s electronic application form (the link is below this notice). Attach your CV to the application. After the application period closes, the most suitable applicants will be invited to interviews. In addition to interviews, suitability assessments conducted by the external service provider MPS may be used as part of the selection process. The application deadline is 26 October 2026 at 23:59. For further information about the position, contact: Manager Kati Toikkanen, kati.toikkanen@tuni.fi, +358 40 190 1202. Available by phone on Friday 9 October from 14:30 to 15:00, Thursday 15 October from 12:00 to 13:00, and Monday 19 October from 13:30 to 14:00.