Customer Service Assistant

We are seeking for our client Mastermark Oy in Turku CUSTOMER SERVICE ASSISTANT Your responsibilities as a customer service assistant include diverse purchasing-related tasks within a pleasant and professional team. You will handle sales orders and related purchase orders, monitor sales and purchase order backlogs, search for suppliers and products, create product codes in the system, and manage product quality control and complaints. You communicate fluently with customers, suppliers, and colleagues in both Finnish and English. In addition to good interaction and teamwork skills, you have the ability to manage your own work according to goals and schedules even during the busiest times. Changing situations only motivate you to work more diligently to find a suitable solution for all parties in the supply chain. To succeed in the job, you need an open mind and enthusiasm for challenges more than previous work experience – the ability to learn and a positive can-do attitude will take you far. Daily work takes place in pleasant premises at Oriketo, Turku, together with colleagues. Working hours are on weekdays between 8:00 AM and 4:00 PM. Work starts as soon as possible in a full-time (37.5h/week) and permanent employment relationship. The employment follows the retail sector collective agreement. The employment contract is concluded directly between Mastermark and the employee. Requirements: - An open mind for diverse work tasks - Ability to learn and grasp overall processes - Mathematical skills for percentage calculations - Excellent oral and written skills in Finnish and English - Good IT skills and proficiency in MS Office programs are considered an advantage - Understanding of image processing is a plus We offer: - Diverse tasks in a financially stable family company - Great colleagues and support from a skilled team - An opportunity to work with some of Finland's most interesting logo products and corporate gifts - Comprehensive induction to the tasks Interested? We process applications during the application period and will fill the position once a suitable person is found. Please note that for GDPR reasons, we only process applications submitted via the application form. Further information about the position: Anne Varjo anne.varjo@staffpoint.fi 0444204275 #JoyOfWork Mastermark Mastermark Oy is Finland's leading service company in the corporate gift industry, founded in 1978. We are a Finnish and financially stable family company whose customers are companies of all sizes in Finland and worldwide. We make approximately 25,000 deliveries to 40 different countries annually. The turnover of the Mastermark Group in 2024 was approx. 18.5 million euros. We serve our customers personally and professionally. There are already nearly 100 professionals among us Mastermark employees. According to a customer satisfaction survey conducted in 2024, 97% of our customers are willing to recommend us to others based on the service. Mastermark holds ISO 9001, 14001, and 45001 certificates granted by Kiwa, as well as an Ecovadis Gold certificate. Our goal is to be the most responsible operator in our field.