Head of Implementation & Onboarding - Supermetrics - Remote - Global

Manage the transformation of how Supermetrics delivers customer onboarding and implementation at scale in an AI-native world. We're looking for a Head of Implementation & Onboarding to join our Professional Services team in Helsinki, Dublin, Amsterdam or UK. In this role, you will transform onboarding and implementation from a manual, consultant-driven process into a scalable, AI-assisted delivery engine. Lead a global team of implementation specialists across EMEA, North America, and JAPAC. Implement AI-first, human-in-the-loop delivery models for both core onboarding and Supermetrics Activate implementations. Act as the bridge between strategy and execution, ensuring the new delivery model is integrated across the organization. Collaborate cross-functionally with Professional Services leadership, Product, Customer Success, and AI and automation specialists. Your day-to-day work and responsibilities include embedding AI-assisted discovery, solution design, and implementation preparation into daily workflows, standardizing onboarding and implementation workflows to promote reusability and consistency across projects and regions, enabling the team to shift from manual execution to validation and oversight in an AI-assisted environment, enforcing new delivery standards and preventing fallback to legacy manual processes, establishing clear quality and validation checkpoints across all customer segments, working closely with AI architects and leadership to translate strategy into operational execution, and ensuring smooth handoffs and effective customer activation in collaboration with Customer Success teams. This position is for you if you have demonstrated experience leading Professional Services, implementation, or onboarding teams in a SaaS environment, experience leading process transformation, standardization, or automation initiatives, familiarity with AI, automation, or scalable delivery models — direct technical skills are not required, experience working cross-functionally with Product and Customer Success teams, experience managing global or distributed teams, a systems mindset, and the ability to lead teams through transformation and uncertainty while staying focused on outcomes.