Order Management Analyst - Skydio - Remote - Global

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond. We are looking for a detail-oriented, independent, and results-driven Order Management Analyst to join our Revenue Operations team. In this role, you will work cross-functionally with Sales Operations, Customer Success, Legal, Finance, Supply Chain, Manufacturing, and Logistics teams to support the end-to-end order lifecycle across Skydio’s hardware, software, accessories, and service offerings. You will help ensure accurate order processing, operational efficiency, and timely fulfillment while partnering closely with internal stakeholders to resolve operational challenges, support best practices, and drive smooth transactions. Manage end-to-end order processing and fulfillment activities for Skydio products and services. Review purchase orders and sales submissions for completeness, accuracy, pricing, and policy compliance. Partner cross-functionally with Sales Operations, Finance, Logistics, Manufacturing, and Supply Chain teams to support order execution and delivery timelines. Monitor order backlog, shipment status, and fulfillment metrics to proactively identify and resolve operational risks. Assist in resolving shipment discrepancies, billing issues, and inventory constraints. Analyze operational KPIs and provide recommendations to improve workflows and operational scalability. Leverage AI tools and automation technologies to improve operational efficiency, streamline workflows, and reduce manual tasks. Support implementation and optimization of ERP, CRM, reporting, and automation tools. Assist in maintaining operational documentation, SOPs, and enablement materials. Partner closely with the Dock Deployment Logistics Coordinator to manage shipment scheduling, deployment logistics, and operational execution for Dock-related orders.